OpenAI

5 days ago

Support Delivery Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead and scale OpenAI’s new Support Engineering team that provides 24x7, high-difficulty technical troubleshooting for strategic enterprise customers. Partner with engineering, product, and field teams to resolve escalated issues, operationalize solutions at scale, and improve internal processes and customer experience. Build a global delivery capability from first principles, influence roadmaps with support insights, and set technical and operational direction for senior experts.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Build and lead a team of technical troubleshooting experts, serving as the last line of defense before core Engineering.
•Partner with engineering and customer teams to build systems that resolve escalated issues and coordinate resources across teams.
•Operationalize learnings from customer issues at scale by iterating on processes with engineering/go-to-market/vendor partners and improving customer experience.
•Manage scaling and operations to deliver 24x7 global coverage, including holidays and weekends based on business needs.
•Build strong customer relationships to ensure application success and contribute to broader Support leadership.

Pay and Benefits

Salary: USD 234,000 - 260,000 annually

Equity and Bonus:Equity

Perks:Relocation

Key Requirements

•10+ years leading technical support engineering or software engineering teams in high-scale or fast-paced environments.
•15+ years of experience in technical support engineering or software engineering.
•Experience leading highly skilled engineering teams; comfortable empowering senior ICs and setting technical/operational direction.
•Deep technical experience in application development or infrastructure with a focus on operational systems and customer reliability.
•Automation-first mindset with a track record of scaling support impact through tooling/processes using AI and systems thinking.

Experience:15+ years

Skills:LeadershipCross-functional collaborationSystems thinkingAutomation-first mindsetCustomer focus

Tech Stack:AI

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor

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OpenAI

5 days ago

Support Delivery Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Manager level

Key Responsibilities

•Build and lead a team of technical troubleshooting experts, serving as the last line of defense before core Engineering.
•Partner with engineering and customer teams to build systems that resolve escalated issues and coordinate resources across teams.
•Operationalize learnings from customer issues at scale by iterating on processes with engineering/go-to-market/vendor partners and improving customer experience.
•Manage scaling and operations to deliver 24x7 global coverage, including holidays and weekends based on business needs.
•Build strong customer relationships to ensure application success and contribute to broader Support leadership.

Pay and Benefits

Salary: USD 234,000 - 260,000 annually

Equity and Bonus:Equity

Perks:Relocation

Key Requirements

•10+ years leading technical support engineering or software engineering teams in high-scale or fast-paced environments.
•15+ years of experience in technical support engineering or software engineering.
•Experience leading highly skilled engineering teams; comfortable empowering senior ICs and setting technical/operational direction.
•Deep technical experience in application development or infrastructure with a focus on operational systems and customer reliability.
•Automation-first mindset with a track record of scaling support impact through tooling/processes using AI and systems thinking.

Experience:15+ years

Skills:LeadershipCross-functional collaborationSystems thinkingAutomation-first mindsetCustomer focus

Tech Stack:AI

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor