1 week ago

Associate Director – Claims

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Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead claims operations across new losses, updates, and payments, ensuring KPI-driven processing in Workday and adherence to Claims Manual. Specialize across multiple business classes, analyze coverage issues, and perform claims advocacy for contentious, complex, and high-profile losses. Manage client and broker relationships, use Aon tools such as Claims BI and ReView (and Claims Copilot initiatives), track claims success stories, and coordinate process-efficiency improvements with internal teams while supporting claims training and knowledge sharing.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Director level

Key Responsibilities

•Process claims end-to-end (new loss, status updates, and payments) according to agreed KPIs in Workday and the Claims Manual.
•Specialize in at least two classes of business and develop secondary technical skills across other classes.
•Analyze and review coverage issues, flag important reinsurance conditions, and advocate on contentious, complex, and high-profile losses.
•Maintain strong working relationships through regular engagement with clients, brokers, independent experts, reinsurers, Aon network offices, and the head of CSD.
•Coordinate claims efficiency initiatives, provide claims statistics, support claims Copilot sustainability, and conduct knowledge-sharing meetings with HOD and team members.

Key Requirements

•Proven experience in case management, claims processing, claims resolution, and technical accounting within the insurance broking industry.
•Demonstrated client relationship management and customer relationship management expertise.
•Strong analytical skills and ability to flag key coverage issues and reinsurance conditions.
•Excellent written and verbal communication, with proficiency in report writing and meeting facilitation.
•Ability to conduct claims training and research, track performance/process improvements, and manage documents effectively.

Experience:Insurance broking

Skills:CommunicationAnalytical skillsReport writingMeeting facilitationProcess improvementClient relationship management

Tech Stack:WorkdayClaims ManualClaims BIReViewClaims Copilot

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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