Manager - Instructional Design

American Express
Phoenix
Workplace: HybridFull timeUSD 89,250 - 150,250 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 5+ yearsEducation: high_schoolSkills: ["Stakeholder management","Leadership","Collaboration","Communication","Data-driven insights"]

Lead end-to-end instructional design projects that translate business performance gaps into practical, engaging learning solutions for commercial sales and customer-facing teams. Partner with business leaders, SMEs, and training delivery partners to design and develop eLearning, instructor-led training, videos, job aids, and role plays. Own governance, compliance, approvals, and content lifecycle management, while leading and coaching an instructional design analyst.

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FursaFursa
American Express
American Express
3 days ago

Manager - Instructional Design

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead end-to-end instructional design projects that translate business performance gaps into practical, engaging learning solutions for commercial sales and customer-facing teams. Partner with business leaders, SMEs, and training delivery partners to design and develop eLearning, instructor-led training, videos, job aids, and role plays. Own governance, compliance, approvals, and content lifecycle management, while leading and coaching an instructional design analyst.
Location: Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Lead end-to-end instructional design projects from needs analysis and learning strategy through content development, approvals, and delivery handoff.
  • •Partner with business leaders, SMEs, and training teams to identify performance gaps and recommend learning solutions.
  • •Design and develop engaging learning assets including eLearning, instructor-led training, videos, job aids, role plays, and performance support tools.
  • •Manage project scope, timelines, stakeholder reviews, risks, and deliverables across multiple learning initiatives.
  • •Ensure learning content meets governance, compliance, quality, branding, and approval requirements and oversee content maintenance and lifecycle management.

Pay and Benefits

Salary: USD 89,250 - 150,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirement MatchPaid ParentalCounseling SupportWellness Stipend

Key Requirements

  • •5+ years leading end-to-end learning projects, including needs analysis, solution design, content development, governance, launch, and measurement.
  • •Design and develop eLearning, instructor-led training, videos, job aids, and other performance support resources.
  • •Advanced proficiency with Articulate Storyline/Rise and other learning technologies for engaging digital learning experiences.
  • •Consult with business leaders, manage cross-functional stakeholders, and drive projects from concept through implementation.
  • •Manage content review/approval processes, documentation, version control, and compliance requirements in a structured environment.
Experience:5+ yearsLearning projectsCustomer-facing teamsFinancial servicesBankingInsuranceHealthcareCompliance-driven environments
Education:High School
Skills:Stakeholder managementLeadershipCollaborationCommunicationData-driven insights
Languages:English
Tech Stack:Articulate StorylineArticulate RiseELearningInstructor-led trainingVideosJob aidsLMSVersion controlAI-enabled learning development tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn