Recovery Analyst

ZayZoon
Calgary, Edmonton, Toronto, Vancouver, Winnipeg, Ottawa, Halifax, Moncton
Workplace: RemoteFull timeCAD 65,000 - 83,000 annuallyFunction: Finance & AccountingExperience: 3-5 yearsSkills: ["Communication","Persistence","Troubleshooting","Curiosity","Client focus"]

Own the end-to-end process of investigating unmatched repayments across an employer and partner network. You’ll troubleshoot root causes, conduct direct outreach to resolve issues, and coordinate with Customer Success and Partner Success. The role also includes month-end recovery reporting, aged accounts receivable summaries, basic bank reconciliations, and flagging breakdowns in matching logic with the systems owner to test fixes.

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ZayZoon
ZayZoon
1 month ago

Recovery Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own the end-to-end process of investigating unmatched repayments across an employer and partner network. You’ll troubleshoot root causes, conduct direct outreach to resolve issues, and coordinate with Customer Success and Partner Success. The role also includes month-end recovery reporting, aged accounts receivable summaries, basic bank reconciliations, and flagging breakdowns in matching logic with the systems owner to test fixes.
Location: Calgary, Edmonton, Toronto, Vancouver, Winnipeg, Ottawa, Halifax, Moncton
Workplace: Remote
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Mid level

Key Responsibilities

  • •Review unmatched repayment summaries to identify root causes and prioritize what needs attention
  • •Reach out to partners and employers to resolve repayment issues while keeping Customer Success and Partner Success informed
  • •Identify patterns across clients and partners and share insights with teams who can act
  • •Own month-end recovery reporting, including tracking what’s missing and who to contact
  • •Handle simple bank reconciliation, produce aged accounts receivable summaries, and flag matching-logic breakdowns to test fixes

Pay and Benefits

Salary: CAD 65,000 - 83,000 annually
Perks:Health InsuranceVisionDentalWellness StipendParental Leave

Key Requirements

  • •3-5 years of experience in collections, data analysis, accounting, or something comparable
  • •Proficiency in Excel (intermediate), including pivot tables, formulas, and data analysis
  • •Comfort working with high-volume data where there is ambiguity
  • •Strong communication skills to explain issues clearly to partners and internal teams
  • •An interest in working with clients and partners (not just data), with persistence when automation can’t solve issues
Experience:3-5 years
Skills:CommunicationPersistenceTroubleshootingCuriosityClient focus
Tech Stack:ExcelPivot tablesFormulas

Company Brief

ZayZoon
Provides on-demand pay and payroll-integrated financial wellness solutions that let employees access earned wages before payday. Partners with employers to offer budgeting, savings, and financial education tools to improve workforce retention and financial health.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Calgary, Canada
Founded: 2014
WebsiteLinkedIn