General Manager

Crocs Inc.
New York
Workplace: OnsiteFull timeUSD 40 - 45Function: Executive & General ManagementExperience: 4+ yearsSkills: ["Leadership","Communication","Accountability","Process execution","Performance management"]

Lead day-to-day retail operations and drive exceptional customer experiences through the C.H.A.R.M service model. Inspire and manage a high-performing store team by owning daily execution, accurate POS and pricing/markdowns, inventory and cleanliness standards, and loyalty program growth. Recruit and staff to maintain consistent coverage, hit sales/customer/product engagement metrics, and ensure compliance including asset protection and inventory control. Role is aligned to the Resident in-office persona.

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FursaFursa
Crocs Inc.
Crocs Inc.
18 hours ago

General Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Lead day-to-day retail operations and drive exceptional customer experiences through the C.H.A.R.M service model. Inspire and manage a high-performing store team by owning daily execution, accurate POS and pricing/markdowns, inventory and cleanliness standards, and loyalty program growth. Recruit and staff to maintain consistent coverage, hit sales/customer/product engagement metrics, and ensure compliance including asset protection and inventory control. Role is aligned to the Resident in-office persona.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer experiences by applying the C.H.A.R.M service model.
  • •Lead daily retail operations including opening/closing routines, cash handling, POS management, stockroom organization and replenishment, pricing/markdown accuracy, loyalty program growth, and cleanliness/recovery standards.
  • •Recruit and staff the store to ensure consistent coverage, including anticipating seasonal needs and building a high-performing retention-focused team.
  • •Drive team performance metrics across sales, customer service, and product engagement while maintaining strong operations and organization.
  • •Ensure compliance with company policies including asset protection, shortage prevention, inventory control, and related compliance initiatives.

Pay and Benefits

Salary: USD 40 - 45
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid Leave401kEmployee Assistance

Key Requirements

  • •Be 18 years or older.
  • •Have 4+ years of retail experience, with a preference for prior Store Manager experience.
  • •Demonstrate a proven track record inspiring and empowering teams while driving performance and results.
  • •Exhibit exceptional written and verbal communication skills to engage store teams, field leaders, and corporate partners.
  • •Hold a valid driver’s license and maintain an acceptable driving record if driving is an essential job function.
Experience:4+ yearsRetail
Skills:LeadershipCommunicationAccountabilityProcess executionPerformance management
Licenses:Driver’s license
Tech Stack:POSComputer/register screens

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn