Dyson

11 hours ago

Delivery Manager, Professional (B2B)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own the delivery and ongoing performance of outsourced customer service operations for Dyson’s Professional (B2B) customers across multiple markets. Drive consistency through standardized ways of working, build operational governance and service standards, and use performance data and customer feedback to deliver measurable improvements. Partner with commercial, market, and customer service stakeholders to prioritize customer needs, improve escalation and issue resolution, and shape future service strategies.

Location: Amsterdam

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Lead the delivery and ongoing performance of outsourced customer service operations supporting Professional customers.
•Drive consistency across markets by identifying best practices and implementing standardized ways of working.
•Develop operational governance, reporting frameworks, and service standards to improve visibility and accountability.
•Use performance data, customer feedback, and operational insight to identify improvements and deliver measurable outcomes.
•Strengthen escalation and issue resolution processes, and build collaborative relationships with outsourced partners.

Key Requirements

•At least four years’ experience managing customer service or contact centre operations, including outsourced service providers.
•Experience working across multiple markets, regions, or complex stakeholder environments.
•Strong understanding of customer experience and operational performance metrics (CSAT, NPS, FCR, SLA management).
•Proven ability to influence and drive change in a matrix organization without direct authority.
•Experience creating governance frameworks, scorecards, and continuous improvement initiatives.

Skills:Stakeholder managementAnalytical skillsCustomer-centric mindsetInfluencing changeCommunication

Company Brief

Dyson

Designs and manufactures innovative home appliances including vacuum cleaners, air purifiers, hand dryers, hair care products, and heaters using advanced engineering and proprietary technologies focused on performance and design.

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Malmesbury, United Kingdom

Founded: 1991

Website LinkedIn

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Dyson

11 hours ago

Delivery Manager, Professional (B2B)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Amsterdam

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Lead the delivery and ongoing performance of outsourced customer service operations supporting Professional customers.
•Drive consistency across markets by identifying best practices and implementing standardized ways of working.
•Develop operational governance, reporting frameworks, and service standards to improve visibility and accountability.
•Use performance data, customer feedback, and operational insight to identify improvements and deliver measurable outcomes.
•Strengthen escalation and issue resolution processes, and build collaborative relationships with outsourced partners.

Key Requirements

•At least four years’ experience managing customer service or contact centre operations, including outsourced service providers.
•Experience working across multiple markets, regions, or complex stakeholder environments.
•Strong understanding of customer experience and operational performance metrics (CSAT, NPS, FCR, SLA management).
•Proven ability to influence and drive change in a matrix organization without direct authority.
•Experience creating governance frameworks, scorecards, and continuous improvement initiatives.

Skills:Stakeholder managementAnalytical skillsCustomer-centric mindsetInfluencing changeCommunication

Company Brief

Dyson

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Malmesbury, United Kingdom

Founded: 1991

Website LinkedIn