Keyholder, West Hollywood

Away
United States
Workplace: OnsiteFull timeUSD 25 - 25 hourlyFunction: SalesSkills: ["Customer service","Leadership","Coaching","Communication","Collaboration"]

Lead the West Hollywood store team to deliver best-in-class customer service and an exceptional in-store experience from arrival to departure. Take accountability for in-store processes, meet individual KPIs and sales goals, and support store success. Coach and provide feedback to retail associates, assist with onboarding, and partner with store management on marketing events and store programming.

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FursaFursa
Away
Away
1 week ago

Keyholder, West Hollywood

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead the West Hollywood store team to deliver best-in-class customer service and an exceptional in-store experience from arrival to departure. Take accountability for in-store processes, meet individual KPIs and sales goals, and support store success. Coach and provide feedback to retail associates, assist with onboarding, and partner with store management on marketing events and store programming.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Deliver exceptional, best-in-class customer service that reflects brand standards and core values.
  • •Create personalized experiences that strengthen community and customer connection.
  • •Take accountability for in-store processes and operations success.
  • •Meet individual KPIs and sales goals while supporting overall store success.
  • •Lead, support, and guide a team of retail associates, including onboarding, coaching, and feedback; partner with store management on marketing events and programming.

Pay and Benefits

Salary: USD 25 hourly
Perks:Health Insurance401kPaid Leave

Key Requirements

  • •Provide best-in-class customer service and embody brand standards and core values.
  • •Demonstrate experience as a retail, customer service, or hospitality leader who inspires others and drives results.
  • •Communicate effectively and use coaching and feedback to develop team members.
  • •Meet individual KPI expectations and sales goals while supporting overall store success.
  • •Be able to lift, carry (up to 25 pounds) and stand for extended periods during shifts.
Skills:Customer serviceLeadershipCoachingCommunicationCollaboration

Company Brief

Away
Away is a direct-to-consumer travel and lifestyle brand that designs and sells luggage and travel accessories through its website and retail locations worldwide.
Industry: Direct to Consumer Brands
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2015
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Glassdoor: 3.2
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