Patron Equities Customer Service Representative

CHS
United States
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Multi-tasking","Attention to detail"]

Serve as the primary customer service contact for patronage and equity-related inquiries. Review member applications for eligibility, process equity redemption and patronage transactions, and investigate customer concerns to resolve disputes with accuracy and compliance. Collaborate across Finance, Legal, Operations, and Customer Service to handle exceptions, maintain complete records, and ensure SLAs and quality standards are met in a hybrid role based at CHS headquarters in Inver Grove Heights, MN.

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CHS
CHS
12 hours ago

Patron Equities Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the primary customer service contact for patronage and equity-related inquiries. Review member applications for eligibility, process equity redemption and patronage transactions, and investigate customer concerns to resolve disputes with accuracy and compliance. Collaborate across Finance, Legal, Operations, and Customer Service to handle exceptions, maintain complete records, and ensure SLAs and quality standards are met in a hybrid role based at CHS headquarters in Inver Grove Heights, MN.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Review new member applications to determine eligibility for patronage participation, including researching supporting documentation and communicating decisions.
  • •Process equity redemption and patronage-related transactions accurately while ensuring compliance with policies, regulatory requirements, and internal controls.
  • •Respond to patronage and equity inquiries via phone and email, researching accounts and explaining complex concepts clearly to resolve issues and disputes.
  • •Collaborate with internal teams (Finance, Legal, Operations, Compliance, and Customer Service) to investigate exceptions and facilitate resolution.
  • •Manage high-volume, seasonal workloads while meeting SLAs, quality standards, productivity goals, and maintaining accurate customer and equity records.

Pay and Benefits

Perks:MedicalDentalVisionLife InsurancePaid Leave401kPensionProfit SharingAdoption AssistanceLong-term Disability

Key Requirements

  • •High school diploma or GED.
  • •2+ years of experience in finance, accounting, and/or equity.
  • •Working knowledge of cooperative membership and governing policies, practices, and procedures (CHS specifically).
  • •Working knowledge of SAP, Vistex, and CRM software systems.
  • •Advanced Excel and intermediate MS Office skills, with experience in reporting and analysis.
Experience:2+ yearsCooperative
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingMulti-taskingAttention to detail
Tech Stack:SAPVistexCRMExcelMS Office

Company Brief

CHS
CHS Inc. is a farmer-owned cooperative that provides crop nutrients, grain marketing, energy, and food and ingredient solutions. It serves agricultural producers and rural communities across the United States and internationally.
Industry: Agriculture
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Inver Grove Heights, United States
Founded: 1931
WebsiteLinkedIn