Customer Success Senior Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Drive customer revenue outcomes and product adoption across Ripple’s enterprise customer base. Own relationships to scale payments volume, implement custody solutions, and identify upsell/cross-sell opportunities for additional products. Translate customer needs into value using financial and business analysis, partner with Engineering, Technical Services, Sales, BD, Finance, Product Marketing, and Legal, and champion internal process improvements based on customer and marketplace feedback.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Develop deep understanding of each customer’s technical solutions, internal decision-making, aspirations, and needs.
•Serve as an advisor/advocate to help customers experience Ripple and contribute to new solutions.
•Conduct financial, business, and value analysis to support key targets (e.g., cost reduction, revenue growth).
•Identify and drive upsell/cross-sell opportunities to deal execution with cross-functional partners.
•Lead initiatives with cross-functional collaborators and champion internal process improvements based on feedback.

Pay and Benefits

Salary: USD 155,000 - 190,000 annually

Perks:Learning BudgetHealth InsuranceRetirementParental LeaveMobile StipendWellness StipendPaid Leave

Key Requirements

•10+ years in a customer-facing role at financial institutions and/or a FinTech or crypto organization.
•Fluency in English; Spanish is a bonus.
•Demonstrated multi-stakeholder management in complex environments.
•Experience developing and launching complex B2B business solutions involving innovative technology.
•Strong relationship-building skills, including coaching others to achieve ambitious goals.

Experience:10+ yearsFinTechCryptoB2B

Skills:Relationship buildingCoachingInterpersonal skillsMulti-stakeholder managementSelf-motivated

Languages:EnglishSpanish

Company Brief

Ripple

Website

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Ripple

5 months ago

Customer Success Senior Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Develop deep understanding of each customer’s technical solutions, internal decision-making, aspirations, and needs.
•Serve as an advisor/advocate to help customers experience Ripple and contribute to new solutions.
•Conduct financial, business, and value analysis to support key targets (e.g., cost reduction, revenue growth).
•Identify and drive upsell/cross-sell opportunities to deal execution with cross-functional partners.
•Lead initiatives with cross-functional collaborators and champion internal process improvements based on feedback.

Pay and Benefits

Salary: USD 155,000 - 190,000 annually

Perks:Learning BudgetHealth InsuranceRetirementParental LeaveMobile StipendWellness StipendPaid Leave

Key Requirements

•10+ years in a customer-facing role at financial institutions and/or a FinTech or crypto organization.
•Fluency in English; Spanish is a bonus.
•Demonstrated multi-stakeholder management in complex environments.
•Experience developing and launching complex B2B business solutions involving innovative technology.
•Strong relationship-building skills, including coaching others to achieve ambitious goals.

Experience:10+ yearsFinTechCryptoB2B

Skills:Relationship buildingCoachingInterpersonal skillsMulti-stakeholder managementSelf-motivated

Languages:EnglishSpanish

Company Brief

Ripple

Website