Full Stack Engineer, Support

Odoo
Brisbane
Workplace: HybridFull timeUSD 85,000 - 105,000 annuallyFunction: Software EngineeringEducation: bachelorsSkills: ["Problem-solving","Empathy","Communication","Collaboration","Proactive learning","Technical translation","Customer focus"]

Resolve customer support tickets and investigate technical issues for Odoo apps and services across SaaS, PaaS, and self-hosted environments. Use strong programming skills to identify root causes, deliver short-term fixes and long-term solutions, and collaborate with cross-functional teams. Serve as a technical advisor to customers and partners by translating product value for both technical and non-technical audiences while continuously improving documentation and solutions.

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FursaFursa
Odoo
Odoo
1 year ago

Full Stack Engineer, Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Resolve customer support tickets and investigate technical issues for Odoo apps and services across SaaS, PaaS, and self-hosted environments. Use strong programming skills to identify root causes, deliver short-term fixes and long-term solutions, and collaborate with cross-functional teams. Serve as a technical advisor to customers and partners by translating product value for both technical and non-technical audiences while continuously improving documentation and solutions.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Entry level

Key Responsibilities

  • •Own and resolve support tickets for Odoo tools and services.
  • •Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing fixes and long-term solutions.
  • •Collaborate with cross-functional teams to resolve customer and partner technical challenges.
  • •Serve as a technical advisor to customers and partners, communicating product value to technical and non-technical audiences.
  • •Develop solutions and document resolved issues to improve knowledge sharing and continuous improvement.

Pay and Benefits

Salary: USD 85,000 - 105,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceFsaHsa401kCommuter BenefitsPaid LeaveSick DaysPaid Holidays

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or a related field.
  • •Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred).
  • •Knowledge of ERP systems (CRM, Accounting, Inventory, POS).
  • •Strong problem-solving skills with the ability to translate technical concepts for diverse audiences.
  • •Effective communication and collaboration skills with team members, partners, and customers.
Education:Bachelor's in Computer Science, Engineering, or related field
Skills:Problem-solvingEmpathyCommunicationCollaborationProactive learningTechnical translationCustomer focus
Languages:SpanishFrenchPortuguese
Tech Stack:PythonSQLJavaScriptPostgreSQLBashGitHubOpen-source ERPOdooUnix/Linux

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn