Technical Account Manager

Box
Tokyo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Empathy","Problem-solving","Communication","Cross-functional collaboration","Time management"]

Strategic post-sale partner for key customers, ensuring successful adoption and ongoing value of Box’s platform. You will own top-level service and support, drive issue investigations and escalations, collaborate with account teams, and influence product direction through customer insights in a fast-paced SaaS environment.

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FursaFursa
Box
Box
3 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Strategic post-sale partner for key customers, ensuring successful adoption and ongoing value of Box’s platform. You will own top-level service and support, drive issue investigations and escalations, collaborate with account teams, and influence product direction through customer insights in a fast-paced SaaS environment.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide high-level services and support to assigned customers to grow their business with Box
  • •Investigate critical technical issues and perform escalations as needed
  • •Coordinate with the account team to address incidents and report on resolutions
  • •Develop a deeper understanding of customers' business practices and operations to tailor Box usage
  • •Conduct weekly and quarterly technical reviews of support status (ticket reviews and standard metrics) and share insights across teams

Key Requirements

  • •2+ years of SAAS company experience in a customer-facing or account-management role; 5+ years in a support/account-management capacity preferred
  • •Strong empathy with customers and demonstrated ability to manage priorities in a fast-paced environment
  • •Ability to execute both tactically and strategically, collaborate cross-functionally, and drive outcomes across teams
  • •SQL knowledge and data-driven mindset to understand customer environments and usage patterns
  • •Experience with APIs and technical problem-solving; willingness to learn Box platform intimately and contribute to roadmap discussions
Experience:SaasEnterprise softwareCloud
Skills:EmpathyProblem-solvingCommunicationCross-functional collaborationTime management
Languages:EnglishJapanese
Tech Stack:SQLAPIsBox platform

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn