Box

4 weeks ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Strategic post-sale partner for key customers, ensuring successful adoption and ongoing value of Box’s platform. You will own top-level service and support, drive issue investigations and escalations, collaborate with account teams, and influence product direction through customer insights in a fast-paced SaaS environment.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Provide high-level services and support to assigned customers to grow their business with Box
•Investigate critical technical issues and perform escalations as needed
•Coordinate with the account team to address incidents and report on resolutions
•Develop a deeper understanding of customers' business practices and operations to tailor Box usage
•Conduct weekly and quarterly technical reviews of support status (ticket reviews and standard metrics) and share insights across teams

Key Requirements

•2+ years of SAAS company experience in a customer-facing or account-management role; 5+ years in a support/account-management capacity preferred
•Strong empathy with customers and demonstrated ability to manage priorities in a fast-paced environment
•Ability to execute both tactically and strategically, collaborate cross-functionally, and drive outcomes across teams
•SQL knowledge and data-driven mindset to understand customer environments and usage patterns
•Experience with APIs and technical problem-solving; willingness to learn Box platform intimately and contribute to roadmap discussions

Experience:SaasEnterprise softwareCloud

Skills:EmpathyProblem-solvingCommunicationCross-functional collaborationTime management

Languages:EnglishJapanese

Tech Stack:SQLAPIsBox platform

Company Brief

Box

Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Redwood City, United States

Founded: 2005

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Box