Sr. Business Analyst (Customer Success)

SpaceX
Texas, Redmond
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Cross-functional collaboration","Research","Project management"]

Analyze Starlink consumer performance to accelerate subscriber growth and improve user value. Own reporting and dashboards for key acquisition, retention, and engagement KPIs, develop forecasting and pricing insights, and run research and cohort analysis. Use SQL, statistical methods, and visualization tools to turn complex data into actionable recommendations, collaborating cross-functionally with marketing, product, and sales while partnering with engineering to improve data quality.

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FursaFursa
SpaceX
SpaceX
1 month ago

Sr. Business Analyst (Customer Success)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Analyze Starlink consumer performance to accelerate subscriber growth and improve user value. Own reporting and dashboards for key acquisition, retention, and engagement KPIs, develop forecasting and pricing insights, and run research and cohort analysis. Use SQL, statistical methods, and visualization tools to turn complex data into actionable recommendations, collaborating cross-functionally with marketing, product, and sales while partnering with engineering to improve data quality.
Location: Texas, Redmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Perform in-depth analyses of consumer metrics (LTV, CAC, churn, cohort performance) using SQL and statistical methods.
  • •Develop forecasting models for subscriber growth, revenue projections, and market penetration using external factors.
  • •Create and maintain reporting dashboards and visualizations to track consumer acquisition, retention, and engagement KPIs.
  • •Conduct market research and price analysis, including elasticity and competitive/promotional impacts, to recommend optimizations.
  • •Collaborate cross-functionally with marketing, product, and sales and support experimentation (e.g., A/B testing) and data quality improvements with engineering.

Key Requirements

  • •Bachelor’s degree.
  • •5+ years of professional experience in business analytics, consulting, market research, or growth operations.
  • •3+ years of experience with SQL and creating/managing dashboards using Tableau, Power BI, or Looker.
  • •1+ years of experience leading projects.
  • •Experience translating analysis into insights through dashboards, reporting, and research for data-driven decisions.
Experience:5+ yearsBusiness analyticsConsultingMarket researchGrowth operationsConsumer techStartups
Education:Bachelor's
Skills:CommunicationCross-functional collaborationResearchProject management
Languages:English
Tech Stack:SQLTableauPower BILookerPythonRVBAETLData pipelinesDashboards

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
WebsiteLinkedIn