Salesforce

23 hours ago

Swarm Lead (Informatica MDM, PIM, P360 experience mandatory)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the primary technical escalation anchor for complex, high-priority MDM SaaS cases within Salesforce’s Informatica Technical Support Engineering team in Bangalore. Lead co-own reviews and drive root-cause diagnosis with engineers and R&D, Product, and PS teams. Troubleshoot using tools and observability data (Kibana logs, APM metrics, HAR reports), Java thread/heap analysis, and MongoDB query optimization, while mentoring teammates and accelerating workflows with native AI tools and Claude.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Act as the primary technical escalation point for complex, high-priority MDM SaaS support cases, including verifying, isolating, diagnosing, and resolving issues.
•Analyze and troubleshoot MDM SaaS infrastructure using Kibana logs, APM metrics, HAR reports, and Java heap/stack traces.
•Build and optimize MongoDB queries, diagnose performance issues via slow-query analysis, index evaluation, and explain plans.
•Reproduce product behaviors to determine root cause, identify workarounds, and deliver solutions.
•Lead-level guidance: provide structured instructions to support engineers, drive co-own reviews, and mentor teammates; collaborate with R&D, Product, PS, QA, and Engineering to identify defects and root causes.

Key Requirements

•4–6 years of experience in technical support engineering or a related field.
•Strong hands-on experience with Informatica MDM (Hub, SaaS, or both).
•Proven ability to troubleshoot SaaS/cloud-based applications at depth.
•Experience analyzing Kibana logs, APM metrics, and HAR reports, plus Java heap and stack analysis (thread/heap dumps, OOM).
•Hands-on experience building and optimizing MongoDB queries and diagnosing query performance issues (slow queries, index analysis, explain plans).

Experience:4-6 yearsMDMSaaSCloud-nativeMicroservicesEnterprise applications

Skills:Technical troubleshootingProblem solvingMentorshipCollaborationCommunication

Languages:English

Tech Stack:Informatica MDMMDM SaaSKibanaMongoDBJavaAPMHAR reportsJava heapThread dumpsHeap dumpsOOM analysisMicroservicesKubernetesDockerClaudeAWSAzureSaaSCloud infrastructureMongoDB explain plans

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

23 hours ago

Swarm Lead (Informatica MDM, PIM, P360 experience mandatory)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Act as the primary technical escalation point for complex, high-priority MDM SaaS support cases, including verifying, isolating, diagnosing, and resolving issues.
•Analyze and troubleshoot MDM SaaS infrastructure using Kibana logs, APM metrics, HAR reports, and Java heap/stack traces.
•Build and optimize MongoDB queries, diagnose performance issues via slow-query analysis, index evaluation, and explain plans.
•Reproduce product behaviors to determine root cause, identify workarounds, and deliver solutions.
•Lead-level guidance: provide structured instructions to support engineers, drive co-own reviews, and mentor teammates; collaborate with R&D, Product, PS, QA, and Engineering to identify defects and root causes.

Key Requirements

•4–6 years of experience in technical support engineering or a related field.
•Strong hands-on experience with Informatica MDM (Hub, SaaS, or both).
•Proven ability to troubleshoot SaaS/cloud-based applications at depth.
•Experience analyzing Kibana logs, APM metrics, and HAR reports, plus Java heap and stack analysis (thread/heap dumps, OOM).
•Hands-on experience building and optimizing MongoDB queries and diagnosing query performance issues (slow queries, index analysis, explain plans).

Experience:4-6 yearsMDMSaaSCloud-nativeMicroservicesEnterprise applications

Skills:Technical troubleshootingProblem solvingMentorshipCollaborationCommunication

Languages:English

Tech Stack:Informatica MDMMDM SaaSKibanaMongoDBJavaAPMHAR reportsJava heapThread dumpsHeap dumpsOOM analysisMicroservicesKubernetesDockerClaudeAWSAzureSaaSCloud infrastructureMongoDB explain plans

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor