Director, Customer Support

Lead and scale the customer support function by shaping its strategy, overseeing delivery across email, chat, phone, and in-app channels, and ensuring consistent, scalable customer experiences. Drive operational excellence using support metrics and KPIs, manage budgets and resources, and handle escalations and critical incidents. Partner with Customer Success, Product, Engineering, and Sales to improve the product and support experience through data-driven insights, automation, and self-service initiatives.