Customer Project Manager | 9+ Years

Cisco
Pune, Bengaluru
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 9-15 yearsEducation: bachelorsSkills: ["Communication","Risk management","Stakeholder management","Cross-functional collaboration","Strategic planning"]

Drive execution and delivery within Cisco’s Customer Experience Centre, supporting AI-first project management at global scale. Partner with executive and customer stakeholders to translate complex delivery into business value, institutionalize next-gen PM methodologies under the PMO framework, and proactively manage risks using AI-driven insights. Own program-level financial health (margin, forecasting, prioritization) and lead large, cross-functional infrastructure programs across multiple accounts and geographies.

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FursaFursa
Cisco
Cisco
19 minutes ago

Customer Project Manager | 9+ Years

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Last checked: 19 minutes agoStatus: Live

Job Summary

Drive execution and delivery within Cisco’s Customer Experience Centre, supporting AI-first project management at global scale. Partner with executive and customer stakeholders to translate complex delivery into business value, institutionalize next-gen PM methodologies under the PMO framework, and proactively manage risks using AI-driven insights. Own program-level financial health (margin, forecasting, prioritization) and lead large, cross-functional infrastructure programs across multiple accounts and geographies.
Location: Pune, Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Supervise sophisticated, high-stakes projects and programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success.
  • •Lead large and complex infrastructure projects across an account or group of accounts.
  • •Lead large-scale, cross-functional teams to resolve systemic delivery issues and drive consensus across business units and geographies.
  • •Develop and present proposals and agreements to customers and internal stakeholders.
  • •Use AI assistants and AI-driven insights to manage project lifecycles, automate routine tasks, and proactively identify and mitigate risks.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree (or equivalent) in Engineering or Technology (BE/B.Tech or equivalent).
  • •Minimum 6 years of dedicated Project Management experience in the IT industry, with overall experience of 9 to 15 years.
  • •Demonstrable experience leading global, customer-facing projects in sophisticated functional or matrix organizations.
  • •Proficiency with project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence.
  • •Professional PM certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent (preference for PMP/PgMP).
Experience:9-15 yearsIT industry
Education:Bachelor's
Skills:CommunicationRisk managementStakeholder managementCross-functional collaborationStrategic planning
Certifications:PgMPPRINCE2ITILSCRUMPMP
Tech Stack:Microsoft Project Plan (MPP)Microsoft ExcelJIRAConfluenceDigitized Delivery platformAgileScrumPrompt engineeringAI-assisted project management

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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