Thumbtack

8 months ago

Business Systems Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Maintain and evolve tools and applications supporting Thumbtack’s Sales and Service teams, partnering with engineers, product managers, end users, and operations leaders. Build and administer integrations primarily across Salesforce and Genesys Cloud CX, using middleware and modern integration concepts (APIs, webhooks, event-driven architecture, OAuth). Ship pilots and MVPs, improve data hygiene and access, troubleshoot cross-application issues, and translate business needs into scalable, measurable solutions.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Collaborate cross-functionally to gather requirements, refine solutions, and deliver high-quality technical outcomes.
•Design, build, and maintain integrations between platforms, including Salesforce, BigQuery, Genesys, and other enterprise tools.
•Build and launch pilots or MVPs in fast-moving environments where requirements may still be forming.
•Administer, support, and extend integrations across a growing tech stack, with primary focus on Salesforce and Genesys Cloud CX.
•Drive best practices around data hygiene, user access, and documentation; troubleshoot issues spanning multiple integrated applications.

Key Requirements

•Ability to write basic scripts (Python, JavaScript, shell) to automate backend processes and manipulate data.
•Strong knowledge of SQL and ability to understand data flows.
•Working knowledge of integration concepts (APIs, webhooks, event-driven integration architecture, authentication such as OAuth).
•Hands-on experience using a middleware platform (e.g., Workato or MuleSoft) to manage connections between applications.
•Comfort building high-quality, maintainable, scalable tools or applications, and communicating with technical and non-technical stakeholders.

Skills:CollaborationCommunicationTroubleshootingProblem-solvingDocumentation

Tech Stack:SalesforceBigQueryGenesysGenesys Cloud CXPardotWorkatoMuleSoftIroncladDatagroomrObserve.AIOAuthAPIsWebhooksEvent-driven architecturePythonJavaScriptShellSQL

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

8 months ago

Business Systems Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Collaborate cross-functionally to gather requirements, refine solutions, and deliver high-quality technical outcomes.
•Design, build, and maintain integrations between platforms, including Salesforce, BigQuery, Genesys, and other enterprise tools.
•Build and launch pilots or MVPs in fast-moving environments where requirements may still be forming.
•Administer, support, and extend integrations across a growing tech stack, with primary focus on Salesforce and Genesys Cloud CX.
•Drive best practices around data hygiene, user access, and documentation; troubleshoot issues spanning multiple integrated applications.

Key Requirements

•Ability to write basic scripts (Python, JavaScript, shell) to automate backend processes and manipulate data.
•Strong knowledge of SQL and ability to understand data flows.
•Working knowledge of integration concepts (APIs, webhooks, event-driven integration architecture, authentication such as OAuth).
•Hands-on experience using a middleware platform (e.g., Workato or MuleSoft) to manage connections between applications.
•Comfort building high-quality, maintainable, scalable tools or applications, and communicating with technical and non-technical stakeholders.

Skills:CollaborationCommunicationTroubleshootingProblem-solvingDocumentation

Tech Stack:SalesforceBigQueryGenesysGenesys Cloud CXPardotWorkatoMuleSoftIroncladDatagroomrObserve.AIOAuthAPIsWebhooksEvent-driven architecturePythonJavaScriptShellSQL

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn