ServiceNow Developer

NTT
Hyderabad
Full timeFunction: Software EngineeringExperience: 7+ yearsSkills: ["Communication","Stakeholder engagement"]

Design, configure, and customize ServiceNow for clients, covering key modules such as Incident, Problem, Change, Knowledge, and CMDB, along with HRSD and more. Lead advisory engagements to assess current capabilities, define future-state roadmaps, run business value assessments, and facilitate workshops to align stakeholders. Develop and support proposals/SOWs, manage integrations with tools like Qualys, Tenable, SCCM, and JAMF, and ensure platform governance, scalability, and best-practice conformance.

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FursaFursa
NTT
NTT
1 week ago

ServiceNow Developer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Design, configure, and customize ServiceNow for clients, covering key modules such as Incident, Problem, Change, Knowledge, and CMDB, along with HRSD and more. Lead advisory engagements to assess current capabilities, define future-state roadmaps, run business value assessments, and facilitate workshops to align stakeholders. Develop and support proposals/SOWs, manage integrations with tools like Qualys, Tenable, SCCM, and JAMF, and ensure platform governance, scalability, and best-practice conformance.
Location: Hyderabad
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • •Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, and CMDB.
  • •Manage integrations with third-party tools such as Qualys, Tenable, SCCM, and JAMF.
  • •Collaborate on proposals and SOWs by estimating effort, defining scope, and aligning deliverables with client expectations.
  • •Design governance models, KPIs, and process improvement frameworks, and support health scans and scalability assessments.

Key Requirements

  • •7+ years of hands-on ServiceNow experience across multiple modules.
  • •Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
  • •Experience configuring and customizing ServiceNow modules including Incident, Problem, Change, Knowledge, and CMDB.
  • •Experience in proposal writing, SOW creation, and client presentations.
  • •Ability to lead client workshops and translate business processes into technical solutions.
Experience:7+ years
Skills:CommunicationStakeholder engagement
Certifications:ServiceNow certifications CSACISITIL FoundationPMP
Tech Stack:ServiceNowITSMITOMITAMHRSDSecOpsGRCCSMIncidentProblemChangeKnowledgeCMDBDiscoveryQualysTenableSCCMJAMFScriptingWorkflows

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn