Sr. Customer Contact Engineer

Eaton
Mexico
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 2+ yearsSkills: ["Orientación al cliente","Comunicación efectiva","Negociación","Pensamiento analítico","Trabajo en equipo"]

Serve as the primary link between customers and internal teams to ensure timely, effective handling of quality-related issues. Lead customer complaint management, coordinate containment for nonconforming/suspect product, and run root-cause investigations using problem-solving methodologies. Prepare and present 8D reports, drive corrective and preventive actions with verification, and track quality indicators such as PPM and response times. Partner cross-functionally to support continuous improvement of the quality management system.

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Eaton
Eaton
4 weeks ago

Sr. Customer Contact Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as the primary link between customers and internal teams to ensure timely, effective handling of quality-related issues. Lead customer complaint management, coordinate containment for nonconforming/suspect product, and run root-cause investigations using problem-solving methodologies. Prepare and present 8D reports, drive corrective and preventive actions with verification, and track quality indicators such as PPM and response times. Partner cross-functionally to support continuous improvement of the quality management system.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Act as the primary liaison between customers and internal teams to ensure timely, effective quality-related customer service.
  • •Manage and follow up on customer quality complaints, including coordinating containment for nonconforming or suspected product.
  • •Lead root-cause investigations using problem-solving methodologies and prepare 8D reports for customers and internal teams.
  • •Coordinate corrective and preventive actions and verify their effectiveness while maintaining ongoing customer communication on case progress.
  • •Monitor and report quality indicators (e.g., PPM, response times, complaint trends) and support continuous improvement of the quality management system.

Key Requirements

  • •B.S. or Engineering degree completed in Industrial, Mechanical, Electronics, Manufacturing, or related fields.
  • •Minimum 2 years of experience in Quality areas within manufacturing environments.
  • •Minimum 2 years of experience handling customer claims and Customer Quality processes.
  • •Advanced conversational and written English.
  • •Knowledge of ISO 9001 and IATF 16949 and the ability to analyze quality performance indicators (e.g., PPM, NCR, defect trends, KPIs).
Experience:2+ yearsManufacturing
Education:
Skills:Orientación al clienteComunicación efectivaNegociaciónPensamiento analíticoTrabajo en equipo
Certifications:Six Sigma Green BeltCQEAuditor Interno ISO 9001/IATF 16949
Languages:English
Tech Stack:8D5 Why'sIshikawaParetoA3Problem SolvingISO 9001IATF 16949PPMNCRKPIsMicrosoft ExcelMicrosoft WordMicrosoft PowerPointGestión de calidadPortales de clientes

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn