OKX

2 days ago

Workplace IT Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own first-line workplace IT support for the Malta office and EEA-region users, handling hardware, software, OS, and business application issues. Manage the local endpoint lifecycle (provisioning, deployment, maintenance, inventory, retirement) and partner with HR on onboarding and offboarding. Serve as primary contact for office workplace technology (AV, video conferencing, VOIP, printers, CCTV, access control), troubleshoot endpoint/network/VPN/access issues, and maintain documentation using automation and AI tools.

Location: Malta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Deliver responsive first-line technical support for hardware, software, operating systems, business applications, and workplace technology for the Malta office and EEA-region users.
•Provide first-line user-facing support for collaboration, productivity, and business applications, resolving day-to-day usage questions.
•Manage the local endpoint lifecycle (device provisioning, deployment, maintenance, troubleshooting, asset inventory, and secure retirement) aligned with Global IT standards and security policies.
•Serve as primary point of contact for workplace technology including conference room AV systems, video conferencing, VOIP, printers, CCTV, access control systems, and other office infrastructure.
•Troubleshoot endpoint, networking, Wi-Fi, VPN, identity, and access issues; escalate and collaborate with Global IT Operations when beyond first-line, and maintain documentation/knowledge base using automation and AI tools.

Pay and Benefits

Perks:Learning Budget

Key Requirements

•2+ years of experience in IT Support, Desktop Support, IT Operations, or a similar enterprise technical support environment.
•Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field—or equivalent practical experience.
•Strong experience supporting macOS in an enterprise environment.
•Experience supporting enterprise productivity platforms such as Google Workspace and Lark Suite, including SSO fundamentals, endpoint security, password management, and drive encryption.
•Fluent, professional English and strong troubleshooting/problem-solving across hardware, software, operating systems, and endpoint technologies.

Experience:2+ yearsEnterprise

Education:Bachelor's in Information Technology, Computer Science, Engineering, Cybersecurity, or a related field

Skills:Customer serviceInterpersonal skillsCommunicationIndependent workProblem-solving

Certifications:ITIL FoundationCompTIA A+Network+Security+Jamf 200Jamf 300Apple Device SupportApple Certified Support Professional (ACSP)Google Workspace Administrator

Languages:English

Tech Stack:MacOSGoogle WorkspaceLark SuiteSSOEndpoint securityPassword managementDrive encryptionWi-FiVPNVOIPCCTVAccess controlAI toolsAutomationKnowledge baseStandard operating procedures (SOPs)BashPowerShellPythonLinux

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX