CUSTOMER RELATIONS MANAGER (Foshan, GD, CN, 528200)

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Negotiation","Interpersonal skills","Analytical","Problem-solving","Decision-making","Attention to detail","Independence","Customer-centricity"]

Investigate and respond to retail customer complaints, providing suitable resolutions while improving the effectiveness of customer interactions to reduce complaint volume and severity. Identify and report complaint and customer feedback trends that signal where services or processes need review. Escalate complaints to senior management or regulatory bodies in line with policy, and build product-area knowledge and any required certificates in applicable geographies.

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FursaFursa
HSBC
HSBC
1 day ago

CUSTOMER RELATIONS MANAGER (Foshan, GD, CN, 528200)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Investigate and respond to retail customer complaints, providing suitable resolutions while improving the effectiveness of customer interactions to reduce complaint volume and severity. Identify and report complaint and customer feedback trends that signal where services or processes need review. Escalate complaints to senior management or regulatory bodies in line with policy, and build product-area knowledge and any required certificates in applicable geographies.
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Investigate and respond to retail customer complaints with suitable resolutions.
  • •Improve the effectiveness of customer interactions to reduce complaint volume and severity.
  • •Identify and report complaint and feedback trends indicating needed service or process reviews.
  • •Escalate customer complaints to senior management or regulatory bodies in line with policies.
  • •Acquire product-area knowledge and, where required, obtain specific certificates.

Key Requirements

  • •Minimum 3 years of experience in complaint handling.
  • •Excellent communication, negotiation, and interpersonal skills.
  • •Strong analytical, problem-solving, and decision-making skills.
  • •Detail-conscious ability to work independently under pressure.
  • •Strong spoken and written English and Chinese skills, with a customer-centric mindset.
Experience:3+ years
Skills:CommunicationNegotiationInterpersonal skillsAnalyticalProblem-solvingDecision-makingAttention to detailIndependenceCustomer-centricity
Languages:EnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn