Capco

3 weeks ago

Business Analyst - Target Operating Model (TOM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Design and deliver Target Operating Model (TOM) initiatives for banking and payments or insurance clients. Assess current-state operating models, define future-state designs, and plan transitions that improve customer journeys, governance, processes, data, technology, controls, and operating procedures. Facilitate stakeholder workshops and translate TOM designs into roadmaps and implementation plans, supporting digital transformation and operational resilience outcomes.

Location: London

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Business Operations

Key Responsibilities

•Lead Target Operating Model initiatives, including current-state assessments, future-state operating model design, and transition planning.
•Analyze and design operating model components such as business processes, governance, organizational structures, customer journeys, data, technology, controls, and operating procedures.
•Partner with banking & payments or insurance clients to identify operational challenges, regulatory impacts, transformation opportunities, and service improvements.
•Facilitate workshops with business, operations, technology, and risk stakeholders to align on target-state vision, design principles, and delivery priorities.
•Support delivery teams by translating TOM designs into actionable roadmaps, implementation plans, and change initiatives.

Pay and Benefits

Perks:Health InsuranceLife InsurancePensionParental LeaveAnnual LeaveTraining

Key Requirements

•Strong business analysis experience with demonstrable Target Operating Model (TOM) delivery.
•Experience within Banking & Payments, Insurance, or both, including understanding of industry operating models, products, and regulatory environments.
•Experience designing or supporting changes to business processes, operating structures, governance models, and ways of working.
•Ability to collaborate across business, operations, technology, data, and risk functions to ensure operating models are practical and deliverable.
•Excellent consulting skills, including stakeholder management, workshop facilitation, structured problem-solving, and effective communication.

Experience:BankingPaymentsInsuranceBusiness consultingDigital transformationOperational resilienceRegulatory change

Skills:Stakeholder managementWorkshop facilitationStructured problem-solvingCommunicationCollaboration

Languages:English

Tech Stack:AI-enabled capabilitiesData analyticsAutomationAgile operating models

Company Brief

Capco

Global management and technology consultancy specializing in financial services. Capco advises banks, insurers, and capital markets firms on digital transformation, risk and compliance, technology implementation, and operational improvement, combining industry expertise with advisory and engineering capabilities.

Industry: Management Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1998

Glassdoor: 3.7

Website LinkedIn

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Capco

3 weeks ago

Business Analyst - Target Operating Model (TOM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Business Operations

Key Responsibilities

•Lead Target Operating Model initiatives, including current-state assessments, future-state operating model design, and transition planning.
•Analyze and design operating model components such as business processes, governance, organizational structures, customer journeys, data, technology, controls, and operating procedures.
•Partner with banking & payments or insurance clients to identify operational challenges, regulatory impacts, transformation opportunities, and service improvements.
•Facilitate workshops with business, operations, technology, and risk stakeholders to align on target-state vision, design principles, and delivery priorities.
•Support delivery teams by translating TOM designs into actionable roadmaps, implementation plans, and change initiatives.

Pay and Benefits

Perks:Health InsuranceLife InsurancePensionParental LeaveAnnual LeaveTraining

Key Requirements

•Strong business analysis experience with demonstrable Target Operating Model (TOM) delivery.
•Experience within Banking & Payments, Insurance, or both, including understanding of industry operating models, products, and regulatory environments.
•Experience designing or supporting changes to business processes, operating structures, governance models, and ways of working.
•Ability to collaborate across business, operations, technology, data, and risk functions to ensure operating models are practical and deliverable.
•Excellent consulting skills, including stakeholder management, workshop facilitation, structured problem-solving, and effective communication.

Experience:BankingPaymentsInsuranceBusiness consultingDigital transformationOperational resilienceRegulatory change

Skills:Stakeholder managementWorkshop facilitationStructured problem-solvingCommunicationCollaboration

Languages:English

Tech Stack:AI-enabled capabilitiesData analyticsAutomationAgile operating models

Company Brief

Capco

Industry: Management Consulting

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 1998

Glassdoor: 3.7

Website LinkedIn