Customer Service Representative (Zephyrhills, FL, US, 33542)

Crh
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Organizational skills","Problem solving","Active listening","Ability to multi-task","Attention to detail"]

Provide high-touch support to resolve customer inquiries and issues for outdoor living and infrastructure products. Handle product questions, ordering, order tracking, complaints, and credits/debits while coordinating delivery schedules. Enter orders for billing and delivery, prepare quotes, distribute literature and purchase orders, and maintain accurate customer and ship-ticket records for audit purposes. Respond to incoming calls and manage voice mail for walk-in and phone/radio/email/text customers.

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Crh
Crh
3 days ago

Customer Service Representative (Zephyrhills, FL, US, 33542)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide high-touch support to resolve customer inquiries and issues for outdoor living and infrastructure products. Handle product questions, ordering, order tracking, complaints, and credits/debits while coordinating delivery schedules. Enter orders for billing and delivery, prepare quotes, distribute literature and purchase orders, and maintain accurate customer and ship-ticket records for audit purposes. Respond to incoming calls and manage voice mail for walk-in and phone/radio/email/text customers.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assist customers with product questions, ordering, order tracking, and complaints/problems.
  • •Enter orders into the system for billing and delivery and prepare quotes.
  • •Coordinate delivery schedules with dispatch and ensure sales materials are stocked.
  • •Answer incoming calls and manage voice mails, including taking sales orders by phone/radio/email/text and assisting walk-in counter customers.
  • •Retrieve information for the credit department, issue credits/debits when applicable, and maintain customer and ship-ticket records for audit purposes.

Pay and Benefits

Perks:Health InsuranceDentalDisabilityRetirement SavingsWellness Stipend

Key Requirements

  • •High school diploma (or equivalent combination of education, experience, or training) in a related field.
  • •Proficient in Microsoft Office Suite.
  • •Good with basic math and strong attention to detail.
  • •Strong phone and verbal communication skills, with active listening, and ability to manage multi-line phone systems.
  • •Experience with paver or masonry business is a plus (not mandatory).
Education:High School
Skills:Organizational skillsProblem solvingActive listeningAbility to multi-taskAttention to detail
Tech Stack:Microsoft Office Suite

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn