Customer Service Specialist II

Aon
United States
Workplace: HybridFull timeUSD 33,500 - 40,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Investigative skills","Organizational skills","Interpersonal skills","Attention to detail"]

Take inbound calls and help process private flood insurance documents for the Private Flood Insurance Program. You’ll underwrite and review documentation against carrier agreements, surplus lines rules, and state regulations, contacting agents and partners to gather needed information. Use investigative judgment to assess legal/closing/replacement cost documents and National Flood Insurance Program maps/elevation data, then handle policies in web-based applications while communicating complex technical details to customers and agents.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Aon
Aon
6 days ago

Customer Service Specialist II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Take inbound calls and help process private flood insurance documents for the Private Flood Insurance Program. You’ll underwrite and review documentation against carrier agreements, surplus lines rules, and state regulations, contacting agents and partners to gather needed information. Use investigative judgment to assess legal/closing/replacement cost documents and National Flood Insurance Program maps/elevation data, then handle policies in web-based applications while communicating complex technical details to customers and agents.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Take inbound calls and process private flood insurance documents under moderate supervision
  • •Underwrite and review documents in line with carrier agreements, surplus lines rules, and state regulations
  • •Coordinate with agents, departments, and carrier partners via phone, email, or fax to obtain information needed to process transactions
  • •Evaluate credibility of legal/closing/replacement cost documents and interpret National Flood Insurance Program maps and elevation data
  • •Handle policy processing using underwriting components and determine items such as refunds, agent commissions, zone determinations, and discounts

Pay and Benefits

Salary: USD 33,500 - 40,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid LeaveTuition AssistanceLife InsuranceLong-term DisabilityCommuter BenefitsAdoption Assistance

Key Requirements

  • •1+ year of office and/or administrative background
  • •Typing of 40 WPM+
  • •Customer service experience, including telephone communication
  • •Ability to work 8:00a-5:00p MDT or 9:00a-6:00p MDT
  • •High School Diploma or GED
Experience:1+ yearsInsuranceFlood insuranceRisk management
Education:High School
Skills:CommunicationInvestigative skillsOrganizational skillsInterpersonal skillsAttention to detail
Tech Stack:Web-based applications

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor