Service Account Manager

Trane Technologies
Wilmington
Workplace: OnsiteFull timeUSD 84,200 - 195,200Function: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Problem-solving","Consultative selling","Relationship building","Conflict management","Self-starter mindset"]

Develop long-term customer relationships for Trane’s commercial HVAC service offerings, identifying and qualifying opportunities early and pursuing new business through consultative selling. Build business cases and financial proformas to support customers’ buying decisions, troubleshoot service/product challenges, and manage account renewals and expansions. Partner with internal sales teams, navigate conflicts to maintain trust, and schedule sales activity to meet short- and long-term sales targets.

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Trane Technologies
Trane Technologies
5 months ago

Service Account Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Develop long-term customer relationships for Trane’s commercial HVAC service offerings, identifying and qualifying opportunities early and pursuing new business through consultative selling. Build business cases and financial proformas to support customers’ buying decisions, troubleshoot service/product challenges, and manage account renewals and expansions. Partner with internal sales teams, navigate conflicts to maintain trust, and schedule sales activity to meet short- and long-term sales targets.
Location: Wilmington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Target and identify opportunities, facilitate discovery, and qualify opportunities early in the buying and selling process.
  • •Use a consultative selling approach to pursue new business and grow existing customer account relationships focused on long-term partnerships.
  • •Help customers buy by developing business cases and financial proformas, validating business outcomes, and gathering preliminary data including facility walkthroughs or construction plans.
  • •Manage challenging customer conversations to build trust and adapt to market changes without compromising service quality.
  • •Schedule sales calls and manage activities to achieve short- and long-term sales targets, including prioritizing workload and proactively sell, renew, and expand service agreements.
Travel: Low travel

Pay and Benefits

Salary: USD 84,200 - 195,200

Key Requirements

  • •4+ years of demonstrated experience or a bachelor’s degree.
  • •3+ years of solution sales experience with a track record of achieving and exceeding sales targets.
  • •Ability to engage multiple stakeholders, influencers, and key decision makers.
  • •Demonstrated ability to generate and qualify leads, facilitate customer conversations, close new business, and grow existing account relationships.
  • •Available for local travel and have a valid driver license (in state) with no major or frequent traffic violations (last 3 years; within 1 year required).
Experience:4+ years
Education:Bachelor's
Skills:Problem-solvingConsultative sellingRelationship buildingConflict managementSelf-starter mindset
Licenses:Driver License

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn