Avantor

1 month ago

Supervisor II, Onsite Lab Operations Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead on-site lab operations for a pharmaceutical client, coordinating daily activities, optimizing workflows, and ensuring safety, compliance, and high-quality service. Serve as on-site leader and primary contact between lab stakeholders, operations, and external partners, driving team performance, client satisfaction, and continuous improvement.

Location: Belgium

Workplace: Onsite

Employment Type: Full time

Job Function: Laboratory & Clinical Operations

Seniority: Manager level

Key Responsibilities

•Lead, supervise, and develop a team of associates on-site
•Set clear daily and weekly priorities aligned with operational and client needs
•Monitor performance, provide regular feedback, and conduct performance reviews
•Foster a positive, collaborative, and accountable team culture
•Coach team members to enhance skills, engagement, and service mindset
•Ensure proper onboarding, training, and continuous development of team members
•Act as the primary point of contact for internal customers (lab managers, scientists, end users)
•Proactively manage client needs and ensure high levels of satisfaction
•Lead regular service meetings and operational reviews with stakeholders
•Ensure clear communication, alignment of priorities, and expectation management
•Oversee daily lab support activities, including: order and inventory management, sample handling and logistics, gas cylinders/liquid nitrogen management, dry ice, solvents, buffers, and consumables handling, glassware washing and lab support services, waste management
•Define, monitor, and report on KPIs (SLA adherence, on-time task completion, inventory accuracy, order processing lead times, VOC)
•Conduct regular performance reviews and track progress against targets
•Identify inefficiencies and drive process optimization initiatives
•Promote a culture of innovation and continuous improvement within the team
•Ensure adherence to site HSE policies and safe working practices
•Support audits and inspections; ensure readiness at all times
•Contribute to deviation management and CAPA when required
•Ensure proper implementation and use of SOPs

Key Requirements

•Bachelor’s degree in a scientific field or equivalent experience
•Minimum 3 years of experience in team management / people leadership
•Experience in a laboratory, pharmaceutical, or regulated environment is strongly preferred
•Previous experience in onsite support operations or lab services preferred
•Fluent in French and English (written and spoken)

Experience:3+ yearsPharmaceuticalRegulated environmentLab operations

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingCustomer-focusedTeam management

Languages:FrenchEnglish

Company Brief

Avantor

Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Radnor, United States

Website LinkedIn

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Avantor

1 month ago

Supervisor II, Onsite Lab Operations Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Belgium

Workplace: Onsite

Employment Type: Full time

Job Function: Laboratory & Clinical Operations

Seniority: Manager level

Key Responsibilities

•Lead, supervise, and develop a team of associates on-site
•Set clear daily and weekly priorities aligned with operational and client needs
•Monitor performance, provide regular feedback, and conduct performance reviews
•Foster a positive, collaborative, and accountable team culture
•Coach team members to enhance skills, engagement, and service mindset
•Ensure proper onboarding, training, and continuous development of team members
•Act as the primary point of contact for internal customers (lab managers, scientists, end users)
•Proactively manage client needs and ensure high levels of satisfaction
•Lead regular service meetings and operational reviews with stakeholders
•Ensure clear communication, alignment of priorities, and expectation management
•Oversee daily lab support activities, including: order and inventory management, sample handling and logistics, gas cylinders/liquid nitrogen management, dry ice, solvents, buffers, and consumables handling, glassware washing and lab support services, waste management
•Define, monitor, and report on KPIs (SLA adherence, on-time task completion, inventory accuracy, order processing lead times, VOC)
•Conduct regular performance reviews and track progress against targets
•Identify inefficiencies and drive process optimization initiatives
•Promote a culture of innovation and continuous improvement within the team
•Ensure adherence to site HSE policies and safe working practices
•Support audits and inspections; ensure readiness at all times
•Contribute to deviation management and CAPA when required
•Ensure proper implementation and use of SOPs

Key Requirements

•Bachelor’s degree in a scientific field or equivalent experience
•Minimum 3 years of experience in team management / people leadership
•Experience in a laboratory, pharmaceutical, or regulated environment is strongly preferred
•Previous experience in onsite support operations or lab services preferred
•Fluent in French and English (written and spoken)

Experience:3+ yearsPharmaceuticalRegulated environmentLab operations

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingCustomer-focusedTeam management

Languages:FrenchEnglish

Company Brief

Avantor

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Radnor, United States

Website LinkedIn