Experience Researcher

Thumbtack
United States
Workplace: RemoteFull timeUSD 151,700 - 231,000 annuallyFunction: Research & Scientific (R&D)Experience: 8+ yearsSkills: ["Communication","Storytelling","Independent work","Solutions-oriented mindset","Strategic thinking"]

Help shape early product direction for new hiring experiences by running fast-paced mixed-method UX research. Translate ambiguity into actionable insights through user research, rapid concept testing, and MVP iteration alongside product, design, engineering, and data science. Synthesize findings into compelling stories that influence decisions and ensure customers and pros are centered in what Thumbtack builds. The role requires strong communication, creative problem-solving, and expertise with research tools.

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Thumbtack
Thumbtack
1 year ago

Experience Researcher

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Last checked: 14 hours agoStatus: Live

Job Summary

Help shape early product direction for new hiring experiences by running fast-paced mixed-method UX research. Translate ambiguity into actionable insights through user research, rapid concept testing, and MVP iteration alongside product, design, engineering, and data science. Synthesize findings into compelling stories that influence decisions and ensure customers and pros are centered in what Thumbtack builds. The role requires strong communication, creative problem-solving, and expertise with research tools.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Lead fast-paced, mixed-method research to inform early-stage product strategy and uncover new opportunities.
  • •Translate ambiguous problem spaces into clear direction through sharp insights and strategic thinking.
  • •Partner with design, product, and engineering to rapidly test concepts, iterate on ideas, and shape MVPs.
  • •Synthesize research findings into compelling stories that influence decisions and inspire innovation.
  • •Champion user needs across the team to keep customers and pros at the center of what’s built.

Pay and Benefits

Salary: USD 151,700 - 231,000 annually

Key Requirements

  • •8–10+ years of experience conducting user research in fast-paced, cross-functional product environments
  • •Strong foundation in qualitative research methods (mixed methods is a plus) and choosing the right approach for complex, evolving product questions
  • •A track record of shaping product strategy and influencing decisions through actionable insights
  • •Excellent communication and storytelling skills tailored to diverse audiences across product, design, engineering, and leadership
  • •Proficiency with industry-standard research tools (e.g., UserTesting, Qualtrics, Dscout) and comfort working with data science teams or running lightweight in-product surveys
Experience:8+ years
Education:
Skills:CommunicationStorytellingIndependent workSolutions-oriented mindsetStrategic thinking
Tech Stack:UserTestingQualtricsDscout

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn