CRM Consultant (w/m/x) Microsoft Dynamics 365 CE - Austria

Avanade
Austria
Workplace: HybridFull timeEUR 50,000+ annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Analytical problem-solving","Presentation skills","Ability to explain complex topics","Team-oriented working style","Professional demeanor"]

Analyze customer business processes and design CRM solution concepts using Microsoft Dynamics 365 Customer Engagement. Own implementation, configuration, and ongoing evolution of CRM systems, partnering with business teams and cross-disciplinary project groups to optimize Sales, Service, and/or Marketing processes. Deliver customer value across the full project lifecycle, from requirements analysis through (international) rollout, including workshops for specialist and management audiences.

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Avanade
Avanade
2 months ago

CRM Consultant (w/m/x) Microsoft Dynamics 365 CE - Austria

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Analyze customer business processes and design CRM solution concepts using Microsoft Dynamics 365 Customer Engagement. Own implementation, configuration, and ongoing evolution of CRM systems, partnering with business teams and cross-disciplinary project groups to optimize Sales, Service, and/or Marketing processes. Deliver customer value across the full project lifecycle, from requirements analysis through (international) rollout, including workshops for specialist and management audiences.
Location: Austria
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Implement customer-specific solutions with Microsoft Dynamics 365 (Field Service, Customer Service, Contact Center, Sales & Marketing).
  • •Use Dynamics 365 Customer Engagement and the Power Platform to build modern CRM solutions.
  • •Advise customers on designing, optimizing, and digitizing CRM processes.
  • •Support customers throughout the project lifecycle, from requirements analysis to (international) rollout.
  • •Plan, conduct, and present workshops for both specialist and management levels.

Pay and Benefits

Salary: EUR 50,000 annually
Perks:Learning Budget

Key Requirements

  • •Strong experience with Microsoft Dynamics 365 CE, especially in Field Service, Customer Service/Contact Center, or Sales & Marketing.
  • •Ability to analyze and design business and service processes.
  • •Basic knowledge of project management methods (classic and/or agile).
  • •Structured, methodical approach to developing functional and technical solution concepts.
  • •Experience working with different customers and stakeholders in project teams.
Skills:Analytical problem-solvingPresentation skillsAbility to explain complex topicsTeam-oriented working styleProfessional demeanor
Languages:GermanEnglish
Tech Stack:Microsoft Dynamics 365Microsoft Dynamics 365 Customer EngagementPower PlatformField ServiceCustomer ServiceContact CenterSales & MarketingCopilotAIAnalytics

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn