Customer Specialist, Full Time

CarMax
United States
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Support customers through the used-vehicle buying, selling, and servicing journey by guiding them through sales steps, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic inspections, manage inventory check-in and daily scanning, and maintain accurate transaction paperwork. Coordinate service appointments and review repair order invoices to ensure accurate billing while following EH&S requirements and keeping the work area organized.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist, Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support customers through the used-vehicle buying, selling, and servicing journey by guiding them through sales steps, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic inspections, manage inventory check-in and daily scanning, and maintain accurate transaction paperwork. Coordinate service appointments and review repair order invoices to ensure accurate billing while following EH&S requirements and keeping the work area organized.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver an exceptional customer experience.
  • •Conduct accurate vehicle condition and cosmetic inspections and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accurate billing while complying with EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Strong communication skills with confidence representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Strong process discipline and attention to detail while balancing customer needs with business goals.
  • •High School Diploma or equivalent and a valid driver’s license, with ability to lift up to 25 lbs.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn