Concierge

Kerzer International
Mauritius
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2+ yearsSkills: ["Empathy","Communication","Customer service","Relationship building","Attention to detail"]

Welcome and assist guests at One&Only Le Saint Géran by answering calls and emails, seating and greeting, handling requests and complaints, and following up on messages and lost luggage. Coordinate transportation and tour/excursion information, update flights and schedules in PMS, arrange tickets and reservations, and liaise with local ground handlers. Maintain accurate logs and checklists, support subordinates when needed, and help guests with online check-in and preferences.

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Kerzer International
Kerzer International
4 days ago

Concierge

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Last checked: 14 hours agoStatus: Live

Job Summary

Welcome and assist guests at One&Only Le Saint Géran by answering calls and emails, seating and greeting, handling requests and complaints, and following up on messages and lost luggage. Coordinate transportation and tour/excursion information, update flights and schedules in PMS, arrange tickets and reservations, and liaise with local ground handlers. Maintain accurate logs and checklists, support subordinates when needed, and help guests with online check-in and preferences.
Location: Mauritius
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Welcome and seat guests; answer calls and emails per hotel SOP and reply in a timely manner.
  • •Handle guest requests, complaints, and messages; follow up on lost luggage and assist with online check-in.
  • •Update flights, time, and tour/excursion information in PMS; coordinate transportation planning and contact local ground handlers.
  • •Arrange tickets, bookings, appointments, and reservations; provide facilities/services information, brochures, area maps, and upsell offerings.
  • •Maintain daily line up, cleanliness, logbooks, locker/safe records, shift checklists, and training support for subordinates.

Key Requirements

  • •At least a school certificate.
  • •2+ years of experience in an international ultra-luxury resort.
  • •Fluency in written and spoken English and French.
  • •Computer literate.
  • •Ability to provide personalized guest service and handle requests with courtesy.
Experience:2+ yearsUltra-luxury hospitalityLuxury resorts
Skills:EmpathyCommunicationCustomer serviceRelationship buildingAttention to detail
Languages:EnglishFrench
Tech Stack:PMSAlice App

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn