Customer Support Specialist

Trane Technologies
Pittsburgh, Maryland, Virginia
Workplace: HybridFull timeUSD 41,000 - 82,809.99 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Sales support","Relationship building","High-volume accuracy","Teamwork","Problem solving","Communication"]

Serve as a trusted customer advisor and sales/service support partner across the district. Process quotes and orders with high volume and accuracy, respond to customer inquiries by phone and email, and provide technical support while promoting products and identifying sales opportunities. Maintain strong onsite coverage Monday–Thursday, support store operations (events, in-store coverage, inventory tasks), resolve issues within policy, and collaborate with Account Managers and multiple locations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Trane Technologies
Trane Technologies
4 days ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a trusted customer advisor and sales/service support partner across the district. Process quotes and orders with high volume and accuracy, respond to customer inquiries by phone and email, and provide technical support while promoting products and identifying sales opportunities. Maintain strong onsite coverage Monday–Thursday, support store operations (events, in-store coverage, inventory tasks), resolve issues within policy, and collaborate with Account Managers and multiple locations.
Location: Pittsburgh, Maryland, Virginia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.
  • •Process quotes and orders for Account Managers, maintaining high volume and accuracy.
  • •Provide technical support, promote product offerings, and identify additional sales opportunities.
  • •Make outbound calls and resolve customer issues within policy; visit customers as needed.
  • •Support store operations through event assistance, in-store coverage, inventory tasks, and adherence to safety and standard work.

Pay and Benefits

Salary: USD 41,000 - 82,809.99 annually
Perks:Health InsuranceWellness Stipend401kPaid LeavePaid HolidaysParental LeaveTuition AssistanceLearning BudgetFertility CoverageAdoption AssistanceStudent Debt

Key Requirements

  • •High school diploma or GED; 2+ years of inside sales, retail, or related experience.
  • •Strong customer-service, sales, and relationship-building skills.
  • •Comfortably handle high volume and accuracy when processing quotes and orders.
  • •Technical support capability with preferred HVAC or mechanical background.
  • •Strong teamwork orientation and comfort with Microsoft Office tools.
Experience:2+ yearsInside salesRetailHVAC
Education:High School
Skills:Customer serviceSales supportRelationship buildingHigh-volume accuracyTeamworkProblem solvingCommunication
Tech Stack:Microsoft Office

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn