Junior Account Manager - German speaking

iwoca
Berlin
Workplace: OnsiteFull timeEUR 36,000 - 40,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Empathy","Problem-solving","Organization","Teamwork"]

Junior Account Manager at iwoca focusing on building a portfolio of business owners, guiding clients through the financial application journey, and fostering partnerships. Works in a fast-paced, multilingual, cross-functional team to champion customer needs and identify growth opportunities for SMEs in Berlin.

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iwoca
iwoca
5 months ago

Junior Account Manager - German speaking

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Last checked: 3 hours agoStatus: Live

Job Summary

Junior Account Manager at iwoca focusing on building a portfolio of business owners, guiding clients through the financial application journey, and fostering partnerships. Works in a fast-paced, multilingual, cross-functional team to champion customer needs and identify growth opportunities for SMEs in Berlin.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Guide & Assist: Support new customers through their application journey, simplifying complex steps and finding the right financial solutions for their business goals.
  • •Build Partnerships: Foster long-lasting, trust-based relationships with a portfolio of existing and new clients.
  • •Champion the Customer: Act as the internal Voice of the Customer, sharing insights with product and tech teams to help innovate.
  • •Strategic Growth: Use understanding of business drivers to help clients maximise potential and stay informed about opportunities and product developments.
  • •Collaborate: Work within an international, cross-functional team to improve processes and scale the mission.

Pay and Benefits

Salary: EUR 36,000 - 40,000 annually
Perks:Gym MembershipLearning BudgetPensionPaid LeaveSabbaticalVolunteer Day

Key Requirements

  • •Multilingual with strong German and English communication; comfortable collaborating in an international office.
  • •Proven ability to manage a high volume of calls in fast-paced environments and multitask effectively while maintaining service quality.
  • •Excellent problem-solving, organizational, and proactive teamwork skills; able to work independently.
  • •Strong customer-facing experience with empathetic, client-centric approach.
  • •Ability to build and nurture long-term partnerships with clients and translate customer feedback into product improvements.
Experience:FintechFinance
Skills:CommunicationEmpathyProblem-solvingOrganizationTeamwork
Languages:GermanEnglish

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 4.6
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