Product Operations Specialist | Travel

Ramp
New York
Workplace: HybridFull timeUSD 128,000 - 180,000 annuallyFunction: Communications, PR & CommunityExperience: 3+ yearsSkills: ["Communication","Prioritization","Cross-functional collaboration","Problem-solving"]

Own the operational health of Ramp’s Travel experience—from booking and policy workflows through expense automation and issue resolution. Run the voice-of-customer loop, build and analyze product metrics to improve adoption and booking success, and translate feedback into actionable requirements and roadmap priorities. Lead launch operations end to end (alpha to general availability) and ship UX and operational improvements using AI and low-code tooling, partnering closely with Product, Engineering, Design, Data, CX, Sales, and travel partners.

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Ramp
Ramp
15 hours ago

Product Operations Specialist | Travel

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Last checked: 13 minutes agoStatus: Live

Job Summary

Own the operational health of Ramp’s Travel experience—from booking and policy workflows through expense automation and issue resolution. Run the voice-of-customer loop, build and analyze product metrics to improve adoption and booking success, and translate feedback into actionable requirements and roadmap priorities. Lead launch operations end to end (alpha to general availability) and ship UX and operational improvements using AI and low-code tooling, partnering closely with Product, Engineering, Design, Data, CX, Sales, and travel partners.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own the voice-of-customer loop for Travel by capturing, analyzing, and prioritizing feedback from customers, CX, Sales, and internal stakeholders.
  • •Partner with Product, Engineering, and Design to turn customer feedback and operational insights into actionable requirements, recommendations, and roadmap priorities.
  • •Build product analytics and use data to improve adoption, booking success, policy compliance, supportability, quality, and traveler experience.
  • •Own launch operations for new Travel features from alpha through general availability, including release readiness, documentation, internal enablement, and feedback loops.
  • •Design and improve scalable operating systems for issue escalation, incident management, release readiness, and supportability; automate manual processes and ship UX/operational improvements using AI and low-code tools.

Pay and Benefits

Salary: USD 128,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental LeavePet InsuranceRelocationPaid LeaveLearning Budget

Key Requirements

  • •3+ years of experience in product operations, product management, strategy and operations, consulting, or a customer-facing analytical role, ideally for B2B SaaS or fintech products.
  • •Experience driving complex, cross-functional initiatives from problem identification through execution and measurement.
  • •Strong analytical skills using data to size opportunities, assess performance, and identify customer friction; SQL proficiency preferred.
  • •Ability to translate qualitative and quantitative customer feedback into clear product recommendations, requirements, and operational processes.
  • •Experience investigating root causes and developing durable solutions for recurring customer or operational problems.
Experience:3+ yearsB2B SaaSFintech
Skills:CommunicationPrioritizationCross-functional collaborationProblem-solving
Tech Stack:SQLRetoolPythonJavaReact

Company Brief

Ramp
Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.2
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