Operations Associate

Qlub
Singapore
Workplace: OnsiteFull timeFunction: Business Operations0Skills: ["Communication","Negotiation","Change-management","Customer service","Stakeholder management"]

Operations Associate responsible for onboarding new F&B merchants in Singapore, driving operational efficiency, and building scalable processes to support growth. You’ll collaborate with cross-functional teams and external partners to deliver seamless merchant experiences, support onboarding/training, and help optimize platform usage with reporting and continuous improvements.

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FursaFursa
Qlub
Qlub
4 months ago

Operations Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Operations Associate responsible for onboarding new F&B merchants in Singapore, driving operational efficiency, and building scalable processes to support growth. You’ll collaborate with cross-functional teams and external partners to deliver seamless merchant experiences, support onboarding/training, and help optimize platform usage with reporting and continuous improvements.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Lead and optimize merchant onboarding processes for new F&B merchants onto the qlub platform.
  • •Organize and coordinate training sessions for merchants to ensure they can fully utilize qlub’s services.
  • •Build and maintain strong relationships with merchants, assisting them with queries and optimizing platform usage.
  • •Collaborate with operations and product teams to provide feedback and support improvements to services.
  • •Monitor platform integrations and report on merchant usage; conduct research and support ad hoc tasks as needed.

Key Requirements

  • •Degree holders from any field.
  • •0-1 year of experience in operations, preferably in customer-facing roles; fresh graduates welcome to apply.
  • •Demonstrated willingness to engage directly in operational activities and collaborate with team members to resolve challenges.
  • •Strong commitment to achieving exceptional customer satisfaction, with excellent communication, negotiation, and change-management abilities to align internal and external stakeholders.
Experience:0FintechHospitalitySaaS
Skills:CommunicationNegotiationChange-managementCustomer serviceStakeholder management

Company Brief

Qlub
Qlub provides a QR‑based, app‑free restaurant payments and ordering platform that enables customers to browse menus, order, split bills, and pay instantly. The company focuses on speeding checkouts, increasing table turnover, and delivering analytics and integrations for hospitality operators.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2021
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor