Implementation & Customer Success Manager — AI Agents

Wing Assistant
Philippines
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Organization","Troubleshooting"]

Own the customer journey from contract signing through implementation, launch, and ongoing success. Configure workflows, call forwarding, and integrations to bring new AI agents live, then troubleshoot issues with detailed context. Partner with customers through onboarding calls and check-ins to drive satisfaction, retention, and account expansion while monitoring churn risk. Work with healthcare-focused systems and API integrations (e.g., athenahealth, Brightree) and improve agent behaviors over time.

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FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Implementation & Customer Success Manager — AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the customer journey from contract signing through implementation, launch, and ongoing success. Configure workflows, call forwarding, and integrations to bring new AI agents live, then troubleshoot issues with detailed context. Partner with customers through onboarding calls and check-ins to drive satisfaction, retention, and account expansion while monitoring churn risk. Work with healthcare-focused systems and API integrations (e.g., athenahealth, Brightree) and improve agent behaviors over time.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the customer journey from contract signing through implementation, launch, and ongoing success.
  • •Configure workflows, call forwarding, and integrations to take new customers live.
  • •Build and improve AI agent behaviors, including prompts and escalation logic.
  • •Conduct onboarding calls and regular check-ins to ensure customer satisfaction.
  • •Troubleshoot issues, triage engineering problems with detailed context, and document recurring issues to create playbooks.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •3+ years in implementation, customer success, or technical account management at a B2B software company.
  • •Proven ability to manage a book of customers or implementations independently.
  • •Hands-on experience configuring software for customers (e.g., CRM or workflow automation tools).
  • •Strong spoken and written English communication skills.
  • •Experience with telephony, healthcare software, or APIs/integrations.
Experience:3+ yearsB2B softwareHealthcareTelephonyAI agents
Skills:CommunicationOrganizationTroubleshooting
Languages:English
Tech Stack:AthenahealthBrightreeLinearJiraStripeSlackAPIsTelephony

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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