Customer Experience Senior Manager (Budapest, HU, H-1095)

Wizz Air
Budapest
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["People and management","Analytical skills","Stakeholder collaboration","Prioritization under pressure","Continuous improvement"]

Own the end-to-end customer experience across all touchpoints, building and executing a customer experience development roadmap that improves satisfaction, loyalty, service quality, and operational efficiency. Lead a team, define and manage KPIs, and turn customer feedback into actionable improvements. Drive digital customer experience initiatives and partner with technology and business teams, while collaborating with internal and external stakeholders and serving as a member of the Crisis Management Center (CMC).

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Wizz Air
Wizz Air
14 hours ago

Customer Experience Senior Manager (Budapest, HU, H-1095)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the end-to-end customer experience across all touchpoints, building and executing a customer experience development roadmap that improves satisfaction, loyalty, service quality, and operational efficiency. Lead a team, define and manage KPIs, and turn customer feedback into actionable improvements. Drive digital customer experience initiatives and partner with technology and business teams, while collaborating with internal and external stakeholders and serving as a member of the Crisis Management Center (CMC).
Location: Budapest
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop and implement strategies to improve customer satisfaction, loyalty, and service quality across all touchpoints.
  • •Oversee and continuously optimize the end-to-end customer experience for consistency, efficiency, and service excellence.
  • •Drive planning, prioritization, and execution of the customer experience development roadmap.
  • •Define, monitor, and manage KPIs to measure and improve customer experience and service performance.
  • •Lead, coach, and develop a team; drive digital customer experience and process improvement initiatives with technology and business teams.

Key Requirements

  • •5-7+ years of overall professional experience, including 3+ years in a customer experience or similar management role with people management responsibilities.
  • •Proven track record leading complex cross-functional projects.
  • •Fluent English (written and spoken).
  • •Bachelor’s or Master’s degree, preferably in a Commercial, Aviation, or Marketing field.
  • •Strong analytical mindset with ability to understand financial and performance data, and be proficient with MS Office to distill insights.
Experience:5-7 years
Education:
Skills:People and managementAnalytical skillsStakeholder collaborationPrioritization under pressureContinuous improvement
Languages:English
Tech Stack:MS Office

Company Brief

Wizz Air
A European low-cost airline operating an extensive network of short- and medium-haul routes across Europe, the Middle East and North Africa, focused on affordable fares and point-to-point service from its Budapest hub and other bases.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Budapest, Hungary
Founded: 2003
WebsiteLinkedIn