1 day ago

Senior Agent, Customer Service (Polish Speaker)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Handle real-time customer inquiries and issues for global users as a Polish-speaking customer service agent. Respond via live chat, email, and voice, maintain strong product knowledge, and collaborate with internal teams to resolve complaints and feedback. Build relationships with partners and stakeholders, and escalate unresolved cases to Level 2/Supervisors when standard procedures can’t resolve them, supporting 24x7 language operations.

Location: Budapest

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle inquiries and issues from global customers in multiple languages via email, chat, and voice.
•Collaborate with internal and external stakeholders (e.g., product managers, marketing) to address complaints and feedback about websites, products, platforms, and services.
•Maintain strong understanding of company products to communicate effectively with customers in their preferred language.
•Establish and nurture strong relationships with company partners and external stakeholders.
•Escalate unresolved queries or issues to Level 2/Supervisors as directed when they can’t be resolved within standard procedures.

Key Requirements

•A diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
•At least 2 years of experience in language-related roles such as translation, interpretation, or localization.
•Strong proficiency in the job-relevant language (spoken and written) plus high English language proficiency.
•Ability to work independently in a fast-paced environment while delivering multilingual customer support.
•Willingness to work according to a schedule supporting 24x7 language-related operations.

Experience:2+ yearsCryptoFinance-technologyCustomer service

Skills:Interpersonal skillsProblem-solvingTime managementIndependent workComposed under pressure

Languages:PolishEnglish

Tech Stack:ZendeskMacOSLarkMicrosoft OfficeG-SuiteLive chatEmailVoice

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX