Technical Customer Service Supervisor

Eaton
Norway
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: certificationSkills: ["Customer-facing communication","Stakeholder management","Project coordination","Problem-solving","Organizational skills"]

Lead and develop a team of three technical customer service specialists for CEAG hazardous area and explosion-protected (Ex) power distribution solutions. Serve as the escalation point for technical inquiries, quotations, and project orders, and provide customer support to Norway and the wider Nordic region. Specify quotations for hazardous area distribution panels, ensure accurate processing per internal procedures, and collaborate with customers and sales in oil & gas, offshore, and industrial sectors.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Eaton
Eaton
4 days ago

Technical Customer Service Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead and develop a team of three technical customer service specialists for CEAG hazardous area and explosion-protected (Ex) power distribution solutions. Serve as the escalation point for technical inquiries, quotations, and project orders, and provide customer support to Norway and the wider Nordic region. Specify quotations for hazardous area distribution panels, ensure accurate processing per internal procedures, and collaborate with customers and sales in oil & gas, offshore, and industrial sectors.
Location: Norway
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of three Technical Customer Service Specialists.
  • •Oversee technical customer support for CEAG Ex power distribution systems and configured products.
  • •Act as the escalation point for technical inquiries, quotations, and project orders.
  • •Specify and prepare quotations for hazardous area distribution panels and associated solutions.
  • •Provide technical support to customers and sales teams and ensure processing of enquiries, quotations, and orders per Eaton policies.

Pay and Benefits

Perks:Health InsuranceRetirement SavingsWellness Stipend

Key Requirements

  • •Electrical Engineering degree, diploma, or certification, or a related technical discipline.
  • •At least 5 years of relevant experience in technical customer service, engineering, project support, or similar work.
  • •Experience supporting customers in oil & gas, offshore, marine, or other industrial sectors is highly desirable.
  • •Previous people leadership or supervisory experience is advantageous.
  • •Strong English communication skills and ability to manage multiple priorities and complex customer requirements.
Experience:5+ yearsOil & gasOffshoreIndustrial
Education:Certification / Diploma in Electrical Engineering
Skills:Customer-facing communicationStakeholder managementProject coordinationProblem-solvingOrganizational skills
Languages:EnglishNorwegian
Tech Stack:SAPCRMMicrosoft OfficeCEAGGEIS

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn