Analyst/Sr Analyst, Performance Analytics - Inflight Retail & Pre-Reserve

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Presentation","Stakeholder management","Cross-functional collaboration","Project execution"]

Support American Airlines’ inflight retail program by building performance measurement frameworks, demand forecasting models, and KPI reporting. Develop dashboards and end-to-end reporting to track inventory, spoilage, stockouts, catering accuracy, and retail conversion across markets and product categories. Analyze purchasing behavior and price sensitivity to inform menu, pricing, and assortment decisions, partner with Finance on business cases, and deliver actionable insights to cross-functional teams.

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American Airlines Group
American Airlines Group
1 day ago

Analyst/Sr Analyst, Performance Analytics - Inflight Retail & Pre-Reserve

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Last checked: 13 hours agoStatus: Live

Job Summary

Support American Airlines’ inflight retail program by building performance measurement frameworks, demand forecasting models, and KPI reporting. Develop dashboards and end-to-end reporting to track inventory, spoilage, stockouts, catering accuracy, and retail conversion across markets and product categories. Analyze purchasing behavior and price sensitivity to inform menu, pricing, and assortment decisions, partner with Finance on business cases, and deliver actionable insights to cross-functional teams.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain demand forecasting models to optimize inventory levels, reduce spoilage and stockouts, and improve retail program performance.
  • •Create performance measurement frameworks and track adoption, customer satisfaction, operational reliability, and financial results.
  • •Define, monitor, and report KPIs including item performance, forecast accuracy, spoilage, stockouts, catering accuracy, and retail conversion metrics.
  • •Build standardized dashboards and end-to-end reporting for onboard retail performance across mileage bands, markets, product categories, and catering locations.
  • •Analyze purchasing behavior, product performance, offer mix effectiveness, and price sensitivity; partner with Finance to validate business cases and deliver actionable recommendations.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •Bachelor’s degree or equivalent training/experience.
  • •3+ years of analytical and performance measurement or relevant experience.
  • •Strong analytical and problem-solving skills to interpret data, identify trends, and deliver actionable insights.
  • •Proficiency in Microsoft Excel and data reporting/performance measurement methodologies.
  • •Strong communication and presentation skills to influence stakeholders and support data-driven decisions.
Experience:3+ years
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingCommunicationPresentationStakeholder managementCross-functional collaborationProject execution
Certifications:CAPMPMPLean Six Sigma
Tech Stack:Microsoft Excel

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn