Customer Assistance Representative Part Time (Raleigh/Durham, NC, US)

American Airlines Group
Durham
Workplace: OnsitePart timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Attention to detail","Problem-solving"]

Assist airline customers at the airport by greeting passengers, monitoring ticket counter and safety compliance, and supporting self-service kiosk check-in and baggage processing. Troubleshoot kiosk issues, verify carry-on and travel documents using required systems, and handle checked baggage transactions and self-tagging. Provide directions, paging support as needed, and assist with boarding, deplaning, unaccompanied minors, and mobility-related needs while meeting regulatory and company standards.

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American Airlines Group
American Airlines Group
2 hours ago

Customer Assistance Representative Part Time (Raleigh/Durham, NC, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Assist airline customers at the airport by greeting passengers, monitoring ticket counter and safety compliance, and supporting self-service kiosk check-in and baggage processing. Troubleshoot kiosk issues, verify carry-on and travel documents using required systems, and handle checked baggage transactions and self-tagging. Provide directions, paging support as needed, and assist with boarding, deplaning, unaccompanied minors, and mobility-related needs while meeting regulatory and company standards.
Location: Durham
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers, monitor ticket counter areas for safety policy compliance, and queue lines based on departure times and assistance needs.
  • •Help customers with kiosk check-in and kiosk baggage processing (e.g., printing boarding passes/receipts) and service kiosk machines.
  • •Troubleshoot kiosk technology issues and coordinate with IT when additional servicing is required.
  • •Verify carry-on baggage compliance with FAA/American Airlines policies and clear/verify travel documents for international customers (using Timatic).
  • •Support checked baggage processing, handle self-tagged baggage activation, assist with boarding/deplaning and mobility needs, and provide gate information and directions.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

  • •High school diploma or GED (or international equivalent) and must be 18+.
  • •Read, write, and fluently speak and understand English.
  • •Must be authorized to work in the U.S.
  • •Complete pre-employment drug screening, background check, and/or fingerprinting for company requirements.
  • •Meet FAA criminal background checks for unescorted access privileges to SIDA areas (if applicable) and secure required airport authority/US Customs badges (if applicable).
Education:High School
Skills:Customer serviceCommunicationAttention to detailProblem-solving
Licenses:Driver’s license
Languages:English
Tech Stack:SabrePassenger Service SystemSelf-service kiosksKiosk technologyTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn