Unit Manager, Operations (AML)

Discover Financial
Philippines
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 2+ yearsSkills: ["Leadership","Coaching","Mentoring","Analytical skills","Communication","People management"]

Lead an AML operations unit in Capital One Philippines by supervising associates handling consults, inbound/outbound inquiries, case and chat escalations, and investigations. Drive people development, risk compliance through audits, operational performance reviews, and process improvements. Partner across Operations, Workforce, and support teams while enabling adoption of new tools, including Generative AI, to improve customer experience and achieve individual and group targets.

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FursaFursa
Discover Financial
Discover Financial
1 day ago

Unit Manager, Operations (AML)

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead an AML operations unit in Capital One Philippines by supervising associates handling consults, inbound/outbound inquiries, case and chat escalations, and investigations. Drive people development, risk compliance through audits, operational performance reviews, and process improvements. Partner across Operations, Workforce, and support teams while enabling adoption of new tools, including Generative AI, to improve customer experience and achieve individual and group targets.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Provide sub-functional leadership for an AML operations team, including hiring, coaching, mentoring, and talent development.
  • •Conduct scheduled and random audits to ensure compliance with applicable laws and regulations, escalating or mitigating as necessary.
  • •Drive operational performance by delivering periodic performance reviews using business trends and results.
  • •Improve processes by identifying opportunity areas and collaborating with stakeholders to implement strategies and new technological solutions such as Generative AI.
  • •Manage operational routines including volume projection, capacity planning, time record approvals, schedule adherence, associate movements, and data accuracy on reporting.

Key Requirements

  • •Minimum 2 years of supervisory/team leader experience in AML, Transaction Monitoring Operations, or Fraud Investigations in the Banking/IT-BPM industry.
  • •Two (2) years of college level education or equivalent work experience.
  • •18 months of experience in a call center operations environment.
  • •Knowledge of call center business processes and analytical skills for decision-making and performance evaluation.
  • •Proficiency in Microsoft Office and Google Suite; communication and people-management skills for coaching and collaboration.
Experience:2+ yearsAMLTransaction monitoringFraud investigationsBankingIT-BPMCall center operationsBPO industry
Skills:LeadershipCoachingMentoringAnalytical skillsCommunicationPeople management
Certifications:Certified Anti-Money Laundering Specialist (CAMS)
Tech Stack:Generative AIMicrosoft OfficeGoogle SuiteWorkday

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn