IT Support Officer (IT) (Wooroloo, Western Australia, AU, 6558)

Serco
Australia
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Customer-focused","Communication","Problem-solving","Collaboration","Prioritization"]

Provide first- and second-level IT support for Serco users, ensuring people stay connected and productive. Support the Microsoft 365 Modern Workplace environment, including SharePoint, OneDrive, and Exchange, while partnering with End User Computing teams using Intune and SCCM. Triage incidents and service requests from logging through resolution, monitor systems and capacity, manage user/group accounts, maintain the standard operating environment, and contribute to documentation and small-to-medium ICT projects.

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FursaFursa
Serco
Serco
5 days ago

IT Support Officer (IT) (Wooroloo, Western Australia, AU, 6558)

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide first- and second-level IT support for Serco users, ensuring people stay connected and productive. Support the Microsoft 365 Modern Workplace environment, including SharePoint, OneDrive, and Exchange, while partnering with End User Computing teams using Intune and SCCM. Triage incidents and service requests from logging through resolution, monitor systems and capacity, manage user/group accounts, maintain the standard operating environment, and contribute to documentation and small-to-medium ICT projects.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide responsive first- and second-level support for customer enquiries and incidents.
  • •Manage incidents and service requests from initial logging through to resolution.
  • •Support Microsoft 365 and end-user computing environments, including Intune and SCCM.
  • •Monitor systems, security and capacity, escalating priority issues when required.
  • •Manage user and group accounts, maintain the standard operating environment, and contribute to documentation and small-to-medium ICT projects.

Key Requirements

  • •Knowledge of Microsoft 365 Modern Workplace, including Intune, SCCM, OneDrive, SharePoint and Azure.
  • •Experience with application packaging in SCCM and Intune, including Win32 apps.
  • •Knowledge of Group Policy, Windows scripting, PCs and peripheral technologies.
  • •A relevant degree or diploma, or an IT qualification supported by relevant experience.
  • •Strong written and verbal communication skills with a customer-focused approach.
Skills:Customer-focusedCommunicationProblem-solvingCollaborationPrioritization
Tech Stack:Microsoft 365SharePointOneDriveExchangeIntuneSCCMAzureGroup PolicyWindows scriptingWin32 apps

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn