Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

DP World
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Customer relationship management","Issue resolution","Documentation support","Attention to compliance"]

Manage ocean export freight forwarding files and related logistics services, while building strong relationships with key customers. Resolve customer concerns and day-to-day export/import documentation requests, provide flight/sailing details, and liaise with airlines/ocean lines and internal/external partners to secure capacity and cost-effective solutions. Monitor and audit files weekly for compliance, estimate inputs, profit margin settings, and timely invoicing, escalating and handling emergencies as they arise.

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FursaFursa
DP World
DP World
1 month ago

Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Manage ocean export freight forwarding files and related logistics services, while building strong relationships with key customers. Resolve customer concerns and day-to-day export/import documentation requests, provide flight/sailing details, and liaise with airlines/ocean lines and internal/external partners to secure capacity and cost-effective solutions. Monitor and audit files weekly for compliance, estimate inputs, profit margin settings, and timely invoicing, escalating and handling emergencies as they arise.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage file creation and all services associated with freight forwarding and logistics.
  • •Assist with account start-up and coordinate with sales to ensure required SOP documentation/information is provided.
  • •Monitor and audit files weekly for compliance, profit margin setting, and timely invoicing.
  • •Support clients with day-to-day export/import documentation requests and ensure proper execution of transportation files.
  • •Act quickly on emergency situations and liaise with airlines/ocean lines and DPW internal/external partners to procure best solutions (capacity and cost).

Key Requirements

  • •At least 3 years of recent experience in Freight Forwarding Operations and Customer Service.
  • •Freight Forwarding experience is mandatory.
  • •Graduate in any field.
  • •Handle customer support needs related to export/import documentation requests.
Experience:3+ yearsFreight forwardingLogisticsOcean exportsSupply chain
Education:High School
Skills:Customer serviceCustomer relationship managementIssue resolutionDocumentation supportAttention to compliance

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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