Senior Freight Forwarding Operations and Customer Service Agent - Ocean Exports

Manage ocean export freight forwarding files and related logistics services, while building strong relationships with key customers. Resolve customer concerns and day-to-day export/import documentation requests, provide flight/sailing details, and liaise with airlines/ocean lines and internal/external partners to secure capacity and cost-effective solutions. Monitor and audit files weekly for compliance, estimate inputs, profit margin settings, and timely invoicing, escalating and handling emergencies as they arise.