Customer Experience Manager

Cisco
Munich, Berlin, Hamburg, Stuttgart, Düsseldorf
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Account management","Data-driven problem-solving","Customer advocacy","Cross-functional collaboration","Facilitation"]

Own the end-to-end adoption plans for strategic accounts, ensuring Cisco software and services align with long-term business goals. Monitor adoption signals like feature utilization and engagement to reduce risk and uncover growth opportunities. Partner with sales, renewals, and delivery teams to maintain a consistent customer experience, using AI/automation and insights. Lead Customer Value Workshops and business reviews to demonstrate Splunk technology value.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cisco
Cisco
3 days ago

Customer Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the end-to-end adoption plans for strategic accounts, ensuring Cisco software and services align with long-term business goals. Monitor adoption signals like feature utilization and engagement to reduce risk and uncover growth opportunities. Partner with sales, renewals, and delivery teams to maintain a consistent customer experience, using AI/automation and insights. Lead Customer Value Workshops and business reviews to demonstrate Splunk technology value.
Location: Munich, Berlin, Hamburg, Stuttgart, Düsseldorf
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage end-to-end adoption plans for at least 3 strategic accounts aligned to their long-term business goals.
  • •Advocate for customers and feed technical feedback back to product teams to improve the customer experience.
  • •Proactively monitor adoption signals (feature utilization, engagement) to mitigate risks and identify growth opportunities.
  • •Collaborate with sales, renewal, and delivery teams to keep customer experience consistent and smooth.
  • •Lead Customer Value Workshops and business reviews to track progress and demonstrate Splunk technology benefits.

Key Requirements

  • •Bachelor’s degree or higher, or equivalent practical experience in core data platforms, security operations, and observability/performance monitoring.
  • •Demonstrated track record managing enterprise-level customer relationships with accountability for service revenue and margin targets.
  • •Ability to analyze large, unstructured data sets to extract actionable insights for customer optimization.
  • •Experience facilitating strategic business reviews to validate adoption achievements and project outcomes.
  • •Experience using advanced AI tools or automation platforms to improve operational workflows.
Education:Bachelor's
Skills:Account managementData-driven problem-solvingCustomer advocacyCross-functional collaborationFacilitation
Languages:German
Tech Stack:SplunkAIAutomationSoftware-as-a-service (SaaS)Security operationsObservabilityPerformance monitoring

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor