Senior Product Operations Manager, Governance & Experience - Local Services (Singapore)

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Project management","Cross-functional collaboration","Communication","Coordination","Empathy"]

Own governance and experience product operations for TikTok Local Services, including internal moderation systems, enforcement and analysis platforms, and external merchant/creator violation, appeal, and service centers. Build the end-to-end operations system, establish monitoring indexes and data-driven GTM processes to improve penetration and satisfaction, and create a cross-functional collaboration loop across Product, R&D, and global operations to turn operational issues into product improvements.

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FursaFursa
TikTok
TikTok
1 month ago

Senior Product Operations Manager, Governance & Experience - Local Services (Singapore)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own governance and experience product operations for TikTok Local Services, including internal moderation systems, enforcement and analysis platforms, and external merchant/creator violation, appeal, and service centers. Build the end-to-end operations system, establish monitoring indexes and data-driven GTM processes to improve penetration and satisfaction, and create a cross-functional collaboration loop across Product, R&D, and global operations to turn operational issues into product improvements.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead TikTok Local Service governance & experience product operations, including moderation, enforcement, analysis platforms, and external violation/appeal/service centers.
  • •Plan and build the overall operations system for the governance product, and develop a global Product Operations team.
  • •Establish a monitoring index system and run data-driven GTM processes to improve product penetration rate and satisfaction.
  • •Build collaboration across Product, R&D, and global operations teams to triage operational issues and deliver effective solutions to improve product capabilities.

Key Requirements

  • •Bachelor’s degree with at least 5 years of experience in product operations.
  • •Spoken and written fluency in English.
Experience:5+ yearsE-commerceLocal services
Education:Bachelor's
Skills:Project managementCross-functional collaborationCommunicationCoordinationEmpathy
Languages:English

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn