Harvey

1 day ago

Analyst, Customer Trust

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Serve as a technical point of contact for the GTM team and customers on security questionnaires, providing timely, accurate, and empathetic responses. Use AI and internal tools to automate and improve the efficiency and quality of the response process. Define and report Customer Trust KPIs, manage the Trust Center and security knowledge base, and partner cross-functionally with Product Security and Legal to strengthen security posture and support complex deals.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Act as a technical point of contact for GTM and customers on security questions, providing timely and accurate responses to questionnaires while maintaining security standards.
•Leverage AI and internal tools to automate and improve response efficiency, accuracy, and workflow scalability.
•Establish and report Customer Trust KPIs, including response velocity, quality, and impact on sales outcomes.
•Manage the Trust Center and maintain a security and regulatory knowledge base, supporting thought leadership for GTM.
•Collaborate with Product Security, Legal, and GTM/Sales to align security positioning, product roadmaps, and evolving customer requirements.

Pay and Benefits

Salary: USD 94,500 - 141,700 annually

Equity and Bonus:Equity

Key Requirements

•3+ years of experience in Information Security, Customer Trust, Technical Program Management, or Security Consulting, with experience supporting and improving compliance programs.
•Comfort navigating complex compliance frameworks and communicating controls and capabilities to customers.
•Exceptional customer/client service skills, including communicating complex technical and regulatory topics to non-technical stakeholders.
•1-2+ years of experience leveraging AI models or automation to drive program efficiencies such as automating knowledge base management or response drafting.
•Strong analytical skills with a metrics focus, including creating dashboards and reporting to leadership.

Experience:3+ years

Skills:Customer/client serviceCommunicationAnalytical skillsMetrics focusCalm under pressure

Tech Stack:AI modelsAutomationDashboards

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

1 day ago

Analyst, Customer Trust

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Act as a technical point of contact for GTM and customers on security questions, providing timely and accurate responses to questionnaires while maintaining security standards.
•Leverage AI and internal tools to automate and improve response efficiency, accuracy, and workflow scalability.
•Establish and report Customer Trust KPIs, including response velocity, quality, and impact on sales outcomes.
•Manage the Trust Center and maintain a security and regulatory knowledge base, supporting thought leadership for GTM.
•Collaborate with Product Security, Legal, and GTM/Sales to align security positioning, product roadmaps, and evolving customer requirements.

Pay and Benefits

Salary: USD 94,500 - 141,700 annually

Equity and Bonus:Equity

Key Requirements

•3+ years of experience in Information Security, Customer Trust, Technical Program Management, or Security Consulting, with experience supporting and improving compliance programs.
•Comfort navigating complex compliance frameworks and communicating controls and capabilities to customers.
•Exceptional customer/client service skills, including communicating complex technical and regulatory topics to non-technical stakeholders.
•1-2+ years of experience leveraging AI models or automation to drive program efficiencies such as automating knowledge base management or response drafting.
•Strong analytical skills with a metrics focus, including creating dashboards and reporting to leadership.

Experience:3+ years

Skills:Customer/client serviceCommunicationAnalytical skillsMetrics focusCalm under pressure

Tech Stack:AI modelsAutomationDashboards

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor