Customer Success Advisor - ASEAN

Autodesk
Kuala Lumpur
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Communication","Problem-solving","Teamwork","Negotiation","Customer focus"]

The Customer Success Advisor works with customers across the ASEAN region to maximize value from Autodesk solutions, driving adoption, renewal opportunities, and loyalty. You will use data signals to align product capabilities with outcomes, collaborate cross-functionally, and identify expansion opportunities while shaping internal best practices.

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FursaFursa
Autodesk
Autodesk
3 months ago

Customer Success Advisor - ASEAN

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

The Customer Success Advisor works with customers across the ASEAN region to maximize value from Autodesk solutions, driving adoption, renewal opportunities, and loyalty. You will use data signals to align product capabilities with outcomes, collaborate cross-functionally, and identify expansion opportunities while shaping internal best practices.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes
  • •Establish adoption strategies to increase customer value and product usage
  • •Identify and engage at-risk accounts by using discovery skills and realign them toward success
  • •Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
  • •Deliver a high-quality experience that deepens customer satisfaction and loyalty

Key Requirements

  • •5-7 years in Customer Success, Account Management, or a related customer-facing role
  • •Experience in AEC industry is an added advantage
  • •Proven track record of working independently while driving measurable impact
  • •Experience navigating cross-functional collaboration with internal and external stakeholders
  • •Proficiency in Salesforce, Gainsight or similar CRM systems
Experience:5-7 yearsAECSaaSCRMCustomer success
Skills:CommunicationProblem-solvingTeamworkNegotiationCustomer focus
Tech Stack:SalesforceGainsightCRM

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor