Autodesk

1 month ago

Customer Success Advisor - ASEAN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

The Customer Success Advisor works with customers across the ASEAN region to maximize value from Autodesk solutions, driving adoption, renewal opportunities, and loyalty. You will use data signals to align product capabilities with outcomes, collaborate cross-functionally, and identify expansion opportunities while shaping internal best practices.

Location: Kuala Lumpur

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes
•Establish adoption strategies to increase customer value and product usage
•Identify and engage at-risk accounts by using discovery skills and realign them toward success
•Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
•Deliver a high-quality experience that deepens customer satisfaction and loyalty

Key Requirements

•5-7 years in Customer Success, Account Management, or a related customer-facing role
•Experience in AEC industry is an added advantage
•Proven track record of working independently while driving measurable impact
•Experience navigating cross-functional collaboration with internal and external stakeholders
•Proficiency in Salesforce, Gainsight or similar CRM systems

Experience:5-7 yearsAECSaaSCRMCustomer success

Skills:CommunicationProblem-solvingTeamworkNegotiationCustomer focus

Tech Stack:SalesforceGainsightCRM

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

1 month ago

Customer Success Advisor - ASEAN

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes
•Establish adoption strategies to increase customer value and product usage
•Identify and engage at-risk accounts by using discovery skills and realign them toward success
•Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
•Deliver a high-quality experience that deepens customer satisfaction and loyalty

Key Requirements

•5-7 years in Customer Success, Account Management, or a related customer-facing role
•Experience in AEC industry is an added advantage
•Proven track record of working independently while driving measurable impact
•Experience navigating cross-functional collaboration with internal and external stakeholders
•Proficiency in Salesforce, Gainsight or similar CRM systems

Experience:5-7 yearsAECSaaSCRMCustomer success

Skills:CommunicationProblem-solvingTeamworkNegotiationCustomer focus

Tech Stack:SalesforceGainsightCRM

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor