Senior Officer – Housekeeping - Zabeel House The Greens

Jumeirah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1-2 yearsSkills: ["Communication","Coordination","Interpersonal skills","Organizational skills","Attention to detail"]

Coordinate and manage housekeeping and guest requests for Zabeel House The Greens, ensuring they are received, recorded, and completed within required timeframes. Monitor and assign tasks through HotSOS and Opera, track VIP/priority/DND room requests, and follow up on outstanding housekeeping work. Maintain accurate departmental records and communicate room status updates with Housekeeping Team Leaders and cross-functional partners like Front Office and Engineering to support timely readiness.

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FursaFursa
Jumeirah
Jumeirah
22 hours ago

Senior Officer – Housekeeping - Zabeel House The Greens

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Last checked: 7 hours agoStatus: Live

Job Summary

Coordinate and manage housekeeping and guest requests for Zabeel House The Greens, ensuring they are received, recorded, and completed within required timeframes. Monitor and assign tasks through HotSOS and Opera, track VIP/priority/DND room requests, and follow up on outstanding housekeeping work. Maintain accurate departmental records and communicate room status updates with Housekeeping Team Leaders and cross-functional partners like Front Office and Engineering to support timely readiness.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Receive, record, and coordinate guest and housekeeping requests accurately and professionally.
  • •Assign and monitor requests through HotSOS and Opera, ensuring completion within required timeframes.
  • •Follow up on VIP rooms, priority and arrival rooms, DND rooms, special requests, and outstanding housekeeping tasks.
  • •Liaise with Housekeeping colleagues, Front Office, Engineering, and other departments to handle guest requests and operational matters promptly.
  • •Maintain accurate records including logbooks, handover notes, discrepancy reports, and lost and found documentation.

Pay and Benefits

Perks:Health InsurancePaid AnnualFlight AllowanceShared AccommodationLife InsuranceLearning Budget

Key Requirements

  • •Minimum 1 to 2 years of housekeeping experience in an order taker, coordinator, administrator, or similar hotel role.
  • •Good understanding of housekeeping operations, guest service standards, and departmental procedures.
  • •Excellent communication, coordination, and interpersonal skills for working with guests and diverse colleagues.
  • •Strong organizational skills, attention to detail, and ability to maintain accurate records.
  • •Positive, professional, guest-focused attitude with the ability to work in a fast-paced environment.
Experience:1-2 yearsHospitalityHotel
Skills:CommunicationCoordinationInterpersonal skillsOrganizational skillsAttention to detail
Tech Stack:HotSOSOpera

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn