NTT

1 month ago

Software Development Advisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide advanced operational technical support for Azure AI Foundry solutions, including troubleshooting Azure OpenAI, Cognitive Services, Azure AI Search, and Azure Document Intelligence. Support Azure Machine Learning environments and pipelines, RAG-based agents, and related data/inference workflows. Analyze telemetry to resolve incidents under SLA, document runbooks and knowledge base content, and collaborate with engineering and cloud operations to improve deployments, automation, and reliability in production.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide technical support for Azure AI Foundry environments and AI-driven solutions, troubleshooting complex issues across Azure AI services.
•Troubleshoot Azure Machine Learning environments, pipelines, RAG architectures, AI agents, and related data/inference workflows.
•Support deployment, configuration, and maintenance of AI solutions in Azure, including log/metrics/telemetry analysis to identify root causes.
•Collaborate with engineering, product, and cloud operations teams on escalations, ensuring incident management and SLA compliance.
•Document troubleshooting steps/runbooks and contribute to continuous improvement by addressing recurring issues and supporting CI/CD automation for AI workloads.

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
•3+ years of Microsoft Azure experience, including 2+ years with Azure AI Foundry and 2+ years with Azure Machine Learning.
•Hands-on experience building RAG-based agents and using MCP (Model Context Protocol) or similar patterns.
•Experience in technical support, cloud operations, or AI/ML support roles.
•Proficiency with Python and SQL, plus familiarity with MLOps and production troubleshooting.

Experience:3+ yearsCloudAI/MLMLOpsProduction support

Education:Bachelor's

Skills:Problem-solvingAnalytical thinkingCommunicationResilienceTime-management

Certifications:Microsoft Certified: Azure AI Engineer Associate (AI-102)Microsoft Certified: Azure AI Apps and Agents Developer Associate (AI-103)Microsoft Certified: Machine Learning Operations Engineer Associate (AI-300)Microsoft Certified: AI Agent Builder Associate (AB-620)

Languages:English

Tech Stack:Azure AI FoundryAzure OpenAICognitive ServicesAzure Machine LearningAzure AI SearchAzure Document IntelligenceAzure Synapse AnalyticsPythonSQLMCPRAGRetrieval-Augmented GenerationMLOpsCI/CDAzure DevOpsGitHub ActionsAzure MonitorLog Analytics

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT