Senior Software Engineer

HSBC
Hyderabad
Workplace: OnsiteFull timeFunction: Software EngineeringSkills: ["Troubleshooting","Communication","Incident management","Continuous improvement","Documentation"]

Provide L1/L2 production support for Java applications, batch jobs, and Oracle-backed services within a 24x7 operating model. Monitor systems with observability tools, respond to alerts, diagnose incidents, execute runbooks, and manage incidents through to resolution within SLAs, escalating to engineering when needed. Support change/release readiness, cloud service triage, Unix operational tasks, and continuous improvement through automation, documentation, and post-incident RCA inputs.

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FursaFursa
HSBC
HSBC
20 hours ago

Senior Software Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide L1/L2 production support for Java applications, batch jobs, and Oracle-backed services within a 24x7 operating model. Monitor systems with observability tools, respond to alerts, diagnose incidents, execute runbooks, and manage incidents through to resolution within SLAs, escalating to engineering when needed. Support change/release readiness, cloud service triage, Unix operational tasks, and continuous improvement through automation, documentation, and post-incident RCA inputs.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide production monitoring and first response (L1/L2), including alert/event response and initial diagnosis with evidence.
  • •Perform runbook steps to restore service quickly and safely, including incident timelines and RCA inputs.
  • •Own incidents through resolution within SLAs, escalating to L3/engineering with a well-formed handover and participating in major incident bridges.
  • •Support Java services and scheduled/batch processing, including job monitoring, reruns, dependency checks, and health checks.
  • •Support Unix operational activities, cloud service monitoring and deployments, and production release/change readiness including pre-checks and rollback support.

Key Requirements

  • •Experience in L1/L2 production support/application support/IT operations for critical services.
  • •Strong troubleshooting and communication skills, especially during high-severity incidents.
  • •Hands-on support for Java applications, including logs, configuration, and basic JVM troubleshooting.
  • •Working knowledge of Oracle, including operational SQL querying and triage of common failure modes.
  • •Experience with Unix/Linux and cloud operations (AWS/Azure/GCP) for monitoring, basic triage, and operational support.
Skills:TroubleshootingCommunicationIncident managementContinuous improvementDocumentation
Tech Stack:JavaOracleSQLUnix/LinuxAWSAzureGCPSplunkAppDynamicsDynatraceJenkinsGitLabAzure DevOpsDockerKubernetesPythonBashObservability toolsCI/CD

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn