Senior Collections Specialist

Keyloop
Prague
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Stakeholder management","Negotiation","Problem-solving","Mentoring"]

Own end-to-end collections for high-value, high-risk accounts across Rest of World regions. Proactively contact clients, manage accounts receivable daily, investigate root causes, and resolve disputes through negotiation of payment plans and documentation for legal escalation. Maintain accurate account status and case records, collaborate cross-functionally with billing, and report on portfolio performance and progress against targets while improving collection processes and mentoring junior specialists.

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FursaFursa
Keyloop
Keyloop
1 week ago

Senior Collections Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own end-to-end collections for high-value, high-risk accounts across Rest of World regions. Proactively contact clients, manage accounts receivable daily, investigate root causes, and resolve disputes through negotiation of payment plans and documentation for legal escalation. Maintain accurate account status and case records, collaborate cross-functionally with billing, and report on portfolio performance and progress against targets while improving collection processes and mentoring junior specialists.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Coordinate end-to-end collections activity in line with company policies and procedures, owning the highest-value and most complex accounts.
  • •Manage client outreach, relationship handling, and resolution of escalated or sensitive queries.
  • •Control accounts receivable daily by investigating historical data and maintaining accurate account status and records.
  • •Drive debt resolution through payment plan negotiations, dispute resolution, and legal escalation support with documentation.
  • •Prepare portfolio and collection activity reports, improve collection processes, and mentor junior collections specialists.

Key Requirements

  • •Own the collection of outstanding debts for the highest-value, highest-risk, and most complex accounts across Rest of World regions.
  • •Proactively contact clients by phone in a professional manner and resolve complex, sensitive, or escalated queries while maintaining relationships.
  • •Control and manage accounts receivable daily by investigating historical data to determine root cause of outstanding debt.
  • •Negotiate payment plans and resolve disputed charges, escalating potential financial risk with clear evidence and recommended resolution.
  • •Manage client queries and requests end-to-end, keeping account status records fully up to date.
Skills:CommunicationStakeholder managementNegotiationProblem-solvingMentoring
Tech Stack:AI tools

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn